04 — Product · PR-220
Amdocs
A business and operations support suite for communications and media service providers, covering the product catalog, subscriber ordering, charging and billing, customer care and parts of service and network operations. Delivered as licensed software, managed services or cloud-hosted, usually with large implementation programs.
// FIG. 04 · Capability coverage
Each tile is an L1; the bar is how many of this product's capabilities realize something beneath it. Our judgment, not a vendor claim.
Direct & Govern
Finance
People & Workplace
Customer & Market
Products & Services
Operations & Supply
Technology & Data
Resilience & Responsibility
Industry L1s
- Plant Operations0
- Production Planning & Scheduling0
- Maintenance & Reliability0
- Manufacturing Quality & Compliance0
- Industrial Engineering & Continuous Improvement0
- Plant Safety & Environmental Compliance0
- Dealer & Distributor Network0
- Aftermarket & Service Parts0
- Platform Engineering0
- Software Product Release0
- Site Reliability0
- Developer Experience & API Ecosystem0
- Subscription & Tenant Operations0
- Product Analytics & Experimentation0
- Trust & Compliance Assurance0
- Open Source & Community0
- Merchandising & Assortment0
- Store Operations0
- E-commerce & Omnichannel0
- Category & Trade Promotion0
- Loss Prevention0
- Consumer Insights0
- Store Network & Real Estate0
- Returns & Reverse Logistics0
- Network Planning & Engineering0
- Network Build & Field Operations0
- Network Operations & Assurance3
- Subscriber Order & Activation5
- Usage Charging & Subscriber Billing7
- Content & Programming0
- Advertising Sales & Operations0
- Communications Regulatory Obligations0
Product capabilities · 10
- PC-220.10
Product Catalog
coreA central definition of offers, bundles, eligibility rules and prices that ordering, charging and billing all read, so a new plan is configured once.
- PC-220.20
Order Management
coreCaptures subscriber orders, decomposes them into service, equipment and field tasks, and tracks each through to completion, including changes and disconnects.
- PC-220.30
Service and Network Automation
strongProvisions and activates services and devices on the network from completed order tasks, including orchestration of virtualized network functions.
- PC-220.40
Mediation
strongCollects usage events from network and service platforms, validates and normalizes them, and passes clean records to rating and billing.
- PC-220.50
Charging
coreReal-time and offline rating of usage against subscriber plans, balance management and authorization of prepaid and postpaid usage, including 5G policy and charging.
- PC-220.60
Billing
coreConvergent bill runs across services on one account, with discounts, adjustments, taxes and bill formatting for print and digital presentment.
- PC-220.70
Partner Relationship Management
strongRates and settles traffic and revenue shared with other carriers, roaming partners and content providers.
- PC-220.80
Customer Management
strongAn agent desktop and customer record for care and retail staff, with case handling, account changes and retention offers in one view.
- PC-220.90
Digital Experience
partialSelf-service web and app journeys for browsing offers, ordering, paying bills and managing an account without contacting an agent.
- PC-220.95
Service Assurance
partialMonitors service and network health, correlates alarms to affected services and customers, and supports fault resolution.