02 — Capability · BC-770
AI & Automation
Put machine learning, generative AI and workflow automation to work on real business problems, with the governance to use them responsibly and the platform to run them reliably at scale.
- Artificial Intelligence
- Intelligent Automation
- Machine Learning
- Automation Center of Excellence
In scope
- AI strategy, use case portfolio and responsible-use governance
- Machine learning model engineering, deployment and monitoring
- Generative AI applications, assistants and agent workflows
- Process and task automation and the platforms that run all of the above
Out of scope
- Statistical analysis and business intelligence that inform decisions (see BC-750)
- The business process redesign automation often reveals is needed first (see BC-190)
- The data governance and pipelines models are trained from (see BC-750)
Realized by · 7
- Salesforce · Platformstrong via BC-770.40
- Microsoft 365 · Power Platformstrong via BC-770.40
- Jira · Jira Work Managementstrong via BC-770.40
- Jira · Workflows and Automationcore via BC-770.40
- GitHub · GitHub Copilotstrong via BC-770.30
- Snowflake · Snowflake Cortexemerging via BC-770.30
- Okta · Workflowspartial via BC-770.40
Used in · 0
- Not yet placed on a value stream.
Build it · 1
- stack Machine learning platform via BC-770.20
Decomposes into · 5
- BC-770.10AI Strategy & GovernanceDecide where AI should and should not be used, keep a portfolio of use cases with owners and measured value, and govern models and generated output so the enterprise can defend every decision they influence.
- BC-770.20Machine Learning EngineeringBuild, train, deploy and watch predictive models as production software, so a model that worked in a notebook keeps working in the business a year later.
- BC-770.30Generative AI & AgentsBuild assistants, content generators and agent workflows on foundation models, grounded in enterprise knowledge, evaluated for accuracy and fenced by guardrails appropriate to what they are allowed to do.
- BC-770.40Process & Task AutomationAutomate repetitive work across applications — workflows, integrations, document handling, scripted tasks — and run the resulting automations as the production systems they become.
- BC-770.50AI Platform & ToolingProvide the shared platform on which models are built, served and tracked and the sanctioned AI tools employees use, with cost, access and lineage under control.