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    04 — Product · PR-950

    PagerDuty

    A cloud service that turns alerts from monitoring and development tools into a short list of incidents, reaches whoever is on call, and gives responders chat-based coordination, status pages, runnable automation and an AI agent that can diagnose and propose fixes. Free entry plan; paid plans per user or as an annual platform fee.

    // FIG. 04 · Capability coverage

    Each tile is an L1; the bar is how many of this product's capabilities realize something beneath it. Our judgment, not a vendor claim.

    Direct & Govern

    Finance

    People & Workplace

    Customer & Market

    Products & Services

    Operations & Supply

    Technology & Data

    Resilience & Responsibility

    Industry L1s

    Product capabilities · 9

    How to read maturity and confidence

    Maturity · how much it covers

    core
    What the product is built around; the capability is covered end to end.
    strong
    Covered well, with a few gaps a buyer would notice.
    partial
    Covers part of the capability; expect to pair it with something else.
    emerging
    New or thin; on the roadmap more than in the product.

    Confidence · how well it is evidenced

    Evidence confidence: high
    The vendor's own documentation describes this module doing it.
    Evidence confidence: medium
    Documented, but how far it reaches into the capability is our reading.
    Evidence confidence: low
    Our judgment; we found no public page that confirms it.

    Sources · checked

    The public vendor documentation this mapping is based on. Maturity and confidence are our judgment, not the vendor's claim.