02 — Capability · BC-1440
Subscriber Order & Activation
Take a subscriber from order to working service quickly and correctly, confirming the address can be served, coordinating every system and team the order touches, and activating numbers, devices and network service.
- Order to Activate
- Service Fulfillment
- Provisioning
In scope
- Address serviceability and qualification
- Order decomposition and orchestration across systems
- Number assignment and porting
- Device, SIM and equipment activation, provisioning and testing, plus moves, changes and disconnects
Out of scope
- Selling and quoting to business customers (see BC-430.40)
- Order handling for physical goods (see BC-670)
- Invoicing for activated services (see BC-250.10)
Decomposes into · 5
- BC-1440.10Serviceability & QualificationTell a prospect accurately, before they order, whether their address can be served, with which technology and at what speeds.
- BC-1440.20Subscriber Order OrchestrationBreak each subscriber order into the network, equipment, field and billing tasks it needs, run them in the right order and recover when one fails.
- BC-1440.30Numbering & PortingAssign telephone numbers from a well-kept inventory and move numbers between carriers when customers switch, quickly and without losing service.
- BC-1440.40Device & Service ActivationBring devices, SIMs and premises equipment onto the network and switch on every ordered service and feature, then prove it works before the order closes.
- BC-1440.50Moves, Changes & DisconnectsChange an existing subscriber's service — new address, plan, features, suspension or disconnection — cleanly and on the requested date, leaving inventory and billing correct.