02 — Capability · BC-1440.50
Moves, Changes & Disconnects
Change an existing subscriber's service — new address, plan, features, suspension or disconnection — cleanly and on the requested date, leaving inventory and billing correct.
- MACD
- Service Changes
- Disconnects
In scope
- Service transfers to a new address
- Plan and feature changes
- Temporary suspension and restoral
- Disconnection and release of network resources
Out of scope
- Retention offers and save attempts (see BC-460.30)
- Final bills and collections (see BC-250.30)
Decomposes into · 4
- BC-1440.50.10Service TransferMove a subscriber's service to a new address with minimal downtime, reusing equipment where it fits.
- BC-1440.50.20Plan & Feature ChangesApply upgrades, downgrades and add-ons on the agreed effective date and provision them in the network.
- BC-1440.50.30Suspension & RestoralSuspend service for nonpayment, loss or customer request, and restore it promptly when the reason clears.
- BC-1440.50.40Service DisconnectionEnd service on the requested date, release numbers and network resources, and start equipment recovery.