02 — Capability · BC-1430
Network Operations & Assurance
Keep the live network carrying customer traffic at the promised quality, spot faults before customers report them, restore service fast, and tell customers and authorities what is happening. This is the carrier network, not internal IT operations.
- Network Operations
- Service Assurance
- NOC Operations
In scope
- Network monitoring, event correlation and service impact analysis
- Fault isolation, trouble handling and restoration
- Network performance and quality measurement
- Planned maintenance windows and outage communication
Out of scope
- Incident and problem management for internal IT services (see BC-740.20)
- Corporate network operations (see BC-730.30)
- Security monitoring and threat response (see BC-760.30)
Decomposes into · 5
- BC-1430.10Network SurveillanceWatch every network element and service around the clock, cut the alarm flood down to the events that matter, and know which customers each one affects.
- BC-1430.20Network Fault RestorationFind where a network fault is, dispatch the right fix and bring service back within restoration targets, then stop the same fault from coming back.
- BC-1430.30Network Performance & QualityMeasure how the network performs and what subscribers actually experience, and tune it so speed, coverage and call quality meet targets.
- BC-1430.40Planned Network MaintenanceMake network changes and upgrades inside agreed maintenance windows with the least customer impact and a tested way back if they go wrong.
- BC-1430.50Outage CommunicationTell affected customers, partners and authorities about service outages promptly and accurately, and keep an evidence trail of what was said and when. The formal duty to report outages to regulators sits with Communications Regulatory Obligations (see BC-1480).