02 — Capability · BC-1430.10
Network Surveillance
Watch every network element and service around the clock, cut the alarm flood down to the events that matter, and know which customers each one affects.
- Network Monitoring
- Fault Management
- Event Management
In scope
- Network operations center staffing and shift practice
- Alarm collection, filtering and correlation
- Mapping events to affected services and customers
Out of scope
- Monitoring of internal IT infrastructure (see BC-730.60)
- Product reliability monitoring for software products (see BC-1230)
Decomposes into · 3
- BC-1430.10.10Network Operations CenterRun a staffed command center with clear shift handovers, escalation paths and a shared view of network health.
- BC-1430.10.20Alarm & Event CorrelationCombine related alarms into a single probable cause so operators work one problem instead of hundreds of symptoms.
- BC-1430.10.30Service Impact AnalysisTrace a network event to the services, customers and priority accounts it affects, using current topology and inventory.