02 — Capability · BC-1430.20
Network Fault Restoration
Find where a network fault is, dispatch the right fix and bring service back within restoration targets, then stop the same fault from coming back.
- Fault Resolution
- Network Trouble Management
- Service Restoration
In scope
- Network trouble tickets and their prioritization
- Remote diagnosis and fault isolation
- Restoration coordination with field and suppliers
- Analysis of repeat and chronic faults
Out of scope
- Premises repair visits for a single customer (see BC-1420)
- Major business disruption and crisis response (see BC-830.40)
Decomposes into · 4
- BC-1430.20.10Network Trouble TicketingOpen, prioritize and track a record for each network fault, linked to the customer reports and alarms it explains.
- BC-1430.20.20Remote Fault DiagnosisUse remote tests and network data to pinpoint the failing element or segment before anyone is dispatched.
- BC-1430.20.30Restoration CoordinationDirect field crews, equipment suppliers and interconnecting carriers to restore service, rerouting traffic where possible.
- BC-1430.20.40Chronic Fault AnalysisFind the elements and areas that fail repeatedly and fund permanent fixes instead of repeated repairs.