02 — Capability · BC-1430.30
Network Performance & Quality
Measure how the network performs and what subscribers actually experience, and tune it so speed, coverage and call quality meet targets.
- Performance Management
- Quality of Service
- Network Optimization
In scope
- Network performance indicators and quality targets
- Subscriber experience measurement by area and service
- Parameter tuning and optimization
- Field and drive testing of coverage
Out of scope
- Long-term capacity additions (see BC-1410.10)
- Customer satisfaction surveys and journey measurement (see BC-460.20)
Decomposes into · 4
- BC-1430.30.10Network Performance IndicatorsCollect and report throughput, latency, dropped calls, availability and similar measures per element, area and service.
- BC-1430.30.20Subscriber Experience ScoringEstimate the quality each subscriber or area actually receives from network and device data, so action targets real experience.
- BC-1430.30.30Network Parameter OptimizationTune radio, routing and access settings to improve coverage, speed and stability without new equipment.
- BC-1430.30.40Coverage & Drive TestingMeasure coverage and service quality on the ground to confirm models and investigate complaints.