02 — Capability · BC-360
Employee Experience & Relations
Make working here something people choose to continue, by listening to employees, answering their questions, handling conflicts and conduct fairly, and keeping the relationship lawful and respectful from hire to exit.
- Employee Relations
- HR Services
- People Operations
In scope
- Engagement listening and the action that follows it
- Employee inquiries, HR policy and the service desk that handles them
- Workplace conduct, investigations, discipline and grievances
- Labor and union relations, inclusion, and separation from the organization
Out of scope
- Pay and benefits questions once routed to the owning team (see BC-350)
- Employment litigation once it is a legal matter (see BC-150)
- Physical security incidents on site (see BC-840)
Realized by · 3
- ServiceNow · HR Service Deliverystrong via BC-360.10
- Workday · Human Capital Managementcore via BC-360.20
- Okta · Lifecycle Managementstrong via BC-360.60
Used in · 2
- Hire-to-Retire · 04 Pay & Administer via BC-360.20
- Hire-to-Retire · 06 Separate & Offboard via BC-360.60
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 6
- BC-360.10Engagement & ListeningFind out how people actually feel about working here, often enough to catch a problem early, and turn what they say into visible action so they keep saying it.
- BC-360.20Employee Services & PolicyAnswer employees' questions and handle their requests consistently, from a single point of contact backed by clear policies and a knowledge base that means most questions never become cases.
- BC-360.30Workplace Conduct & InvestigationsRespond to concerns about behavior, performance and policy breaches through a process that is prompt, impartial and documented, protecting both the person raising it and the person it concerns.
- BC-360.40Labor & Union RelationsWork with unions, works councils and employee representatives constructively, negotiate agreements the organization can live with and honor them once signed.
- BC-360.50Inclusion & BelongingMake the organization a place where people from every background can join, contribute and advance on merit, and measure whether that is actually true.
- BC-360.60Separation & OffboardingEnd employment, whether voluntary, involuntary or by reduction, in a way that is lawful, humane and complete, with access removed, assets returned and the final pay and paperwork right.