02 — Capability · BC-360.20
Employee Services & Policy
Answer employees' questions and handle their requests consistently, from a single point of contact backed by clear policies and a knowledge base that means most questions never become cases.
- HR Service Delivery
- HR Help Desk
- HR Policy
In scope
- HR policy authoring and publication
- Employee inquiry and case handling
- Employee records and data changes
Out of scope
- Payroll corrections themselves (see BC-350)
- IT access requests (see BC-740)
Realized by · 1
Used in · 1
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 4
- BC-360.20.10HR Policy ManagementWrite, approve, publish and retire the policies that govern employment, in language people can follow without a lawyer.
- BC-360.20.20Employee Inquiry & Case HandlingReceive questions and requests through one front door, resolve them at the lowest tier that can, and track the ones that escalate.
- BC-360.20.30Employee Knowledge BaseKeep the answers to common questions findable and current so employees help themselves first.
- BC-360.20.40Employee Records & Data ChangesMaintain each person's employment record and process changes to it accurately, with privacy and retention rules applied.