02 — Capability · BC-360.10
Engagement & Listening
Find out how people actually feel about working here, often enough to catch a problem early, and turn what they say into visible action so they keep saying it.
- Employee Engagement
- Voice of the Employee
In scope
- Engagement and pulse surveys
- Lifecycle surveys at onboarding and exit
- Action planning on survey results
Out of scope
- Workforce analytics beyond survey data (see BC-310)
Realized by · 1
Used in · 0
- Not yet placed on a value stream.
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 3
- BC-360.10.10Engagement SurveysRun periodic and pulse surveys with questions stable enough to trend and confidential enough to be answered honestly.
- BC-360.10.20Lifecycle ListeningAsk people at the moments that matter, such as onboarding, after a move and at exit, when the signal is strongest.
- BC-360.10.30Engagement Action PlanningHelp each leader pick a few things to change from the results and close the loop with their team on what happened.