02 — Capability · BC-360.30
Workplace Conduct & Investigations
Respond to concerns about behavior, performance and policy breaches through a process that is prompt, impartial and documented, protecting both the person raising it and the person it concerns.
- Employee Relations Casework
- Disciplinary Process
In scope
- Concern intake and triage
- Workplace investigations
- Disciplinary action and performance improvement
- Grievances and appeals
Out of scope
- Ethics hotline governance and whistleblower program (see BC-140)
- Routine performance feedback (see BC-340)
Decomposes into · 4
- BC-360.30.10Concern Intake & TriageReceive complaints and concerns through any channel, assess severity and route each to the right process within a set time.
- BC-360.30.20Workplace InvestigationEstablish what happened through interviews and evidence, by someone without a stake in the outcome, and record the findings.
- BC-360.30.30Disciplinary & Performance Improvement ActionApply proportionate, consistent consequences and formal improvement plans under policy, with the employee heard before the decision.
- BC-360.30.40Grievance & Appeal HandlingGive employees a way to challenge a decision or raise a dispute and get a reasoned answer from someone other than the original decider.