02 — Capability · BC-730
Infrastructure & Platforms
Provide and operate the compute, storage, network and platform services that every application runs on, in the data center and in the cloud, with the capacity, resilience and automation the business can afford.
- IT Infrastructure
- Infrastructure Operations
- Hosting and Platforms
- Cloud Operations
In scope
- Compute, container and virtualization platforms and their capacity
- Cloud environments, their guardrails and their lifecycle
- Networks, storage, backup and the facilities that house them
- Infrastructure automation, observability and the shared platform services teams consume
Out of scope
- Building and maintaining the applications themselves (see BC-720)
- Security monitoring and vulnerability remediation decisions (see BC-760)
- The service management processes that govern changes and incidents (see BC-740)
Realized by · 1
- ServiceNow · IT Operations Managementstrong via BC-730.60
Used in · 3
- Incident-to-Resolution · 01 Detect & Log via BC-730.60
- Incident-to-Resolution · 03 Diagnose & Restore via BC-730.10
- Demand-to-Change · 06 Deploy via BC-730.60
Build it · 15
- pattern Read Replicas via BC-730.40
- pattern Claim Check via BC-730.40.10
- pattern Immutable Infrastructure via BC-730.60.10
- pattern Infrastructure as Code via BC-730.60.10
- pattern Sidecar via BC-730.10.20
- pattern Service Mesh via BC-730.10.20
- pattern Distributed Tracing via BC-730.60.30
- pattern Structured Logging via BC-730.60.30
- stack Open observability stack via BC-730.60.30
- stack Platform infrastructure baseline via BC-730.60.10
- book Kubernetes Patterns via BC-730.20
- book Cloud Native Patterns via BC-730.20
- book Infrastructure as Code via BC-730.60
- book Observability Engineering via BC-730.60
- book Zero Trust Networks via BC-730.30
Decomposes into · 6
- BC-730.10Compute & HostingSupply the servers, virtual machines and container platforms applications run on, sized for today and able to grow before demand arrives.
- BC-730.20Cloud Platform OperationsRun the enterprise's public cloud footprint inside clear guardrails — accounts, identities, networks and policies — so teams move fast without each inventing their own landing zone.
- BC-730.30Network & ConnectivityConnect sites, data centers, clouds and users with networks that are fast enough, segmented sensibly and understood well enough to change without fear.
- BC-730.40Storage, Backup & RecoveryKeep data available, protected and restorable — the right storage tier for each workload, backups that are taken and tested, and recovery that works when it is finally needed.
- BC-730.50Data Center OperationsRun the physical rooms the hardware lives in — power, cooling, racks, access and hardware lifecycle — whether owned, leased or shared with a colocation provider.
- BC-730.60Infrastructure Automation & ObservabilityDefine infrastructure in code, provision it through pipelines and watch it through shared telemetry, so the platform is consistent, auditable and visible to the teams that depend on it.