02 — Capability · BC-790
Information & Records Management
Keep documents and records for as long as law and business need them and no longer, find them when asked, and hold them unchanged when litigation or an investigation requires it. Covers unstructured content and records; structured data is governed by Data & Analytics.
- Records Management
- Enterprise Content Management
- Information Governance
In scope
- Retention schedules, records classification and defensible disposition
- Legal holds and the preservation and collection of content for discovery
- Document repositories, version control and archiving
- Enterprise taxonomy, metadata standards and search
Out of scope
- Governance of structured data and data quality (see BC-750)
- Legal strategy for litigation and investigations (see BC-150)
- Protecting content from unauthorized access (see BC-760)
Decomposes into · 5
- BC-790.10Records Retention & DispositionDecide how long each kind of record is kept, keep it that long in a form that can be trusted, and dispose of it on schedule with proof that the rules were followed.
- BC-790.20Legal Hold & Discovery SupportStop the deletion of anything relevant the moment litigation or an investigation is foreseeable, and collect it in a defensible way when asked.
- BC-790.30Document & Content ManagementGive documents a governed home with versions, approvals and access that fit how they are used, from draft to archive.
- BC-790.40Metadata & TaxonomyDescribe content with shared terms and fields, so the same thing is labeled the same way everywhere and can be found, retained and secured by its label.
- BC-790.50Enterprise Search & FindabilityLet people find the document or answer they need across repositories, showing only what they are allowed to see, and improve results from how people actually search.