02 — Capability · BC-190
Business Process Excellence
Know how work actually flows through the enterprise, give each process an owner and a measure, and improve the ones that waste time or money — steadily, with evidence, and without everyone inventing their own version.
- Process Management
- BPM
- Operational Excellence
- Continuous Improvement
In scope
- The process hierarchy, process ownership and the rules for defining a process
- Process documentation and modeling in a shared notation
- Process performance measurement, including mining of the systems that run them
- Improvement methods, standardization and the governance of process change
Out of scope
- Value stream and capability modeling at the architecture level (see BC-170)
- Building the automation a redesigned process calls for (see BC-770)
- Shop-floor continuous improvement in manufacturing plants (see BC-1150)
Realized by · 2
- Jira · Jira Work Managementstrong via BC-190.20
- Jira · Workflows and Automationcore via BC-190.50
Used in · 0
- Not yet placed on a value stream.
Build it · 2
- book The Phoenix Project via BC-190.40
- book Thinking in Systems via BC-190.40
Decomposes into · 5
- BC-190.10Process Architecture & OwnershipMaintain one hierarchy of the enterprise's processes, from end-to-end flows to tasks, with a named owner for each so there is someone to ask and someone to answer.
- BC-190.20Process Documentation & ModelingCapture how processes work in a consistent notation and a single repository, at a level of detail that is kept current rather than one that is admired once and abandoned.
- BC-190.30Process Performance MeasurementMeasure how processes actually perform — cycle time, cost, quality, rework — from the systems that run them, so improvement targets the real bottleneck rather than the suspected one.
- BC-190.40Continuous ImprovementRun a disciplined improvement practice — problems framed, root causes found, changes tested and results measured — and build the skills so improvement happens in the line, not only in a central team.
- BC-190.50Process Standardization & Change ControlDecide where one global way of working applies and where local variants are allowed, and control changes to the standard so improvements in one place do not become divergence everywhere else.