02 — Capability · BC-190.30
Process Performance Measurement
Measure how processes actually perform — cycle time, cost, quality, rework — from the systems that run them, so improvement targets the real bottleneck rather than the suspected one.
- Process KPIs
- Process Mining
- Process Analytics
In scope
- Process metric definition and targets
- Process mining and conformance analysis
- Performance dashboards and reviews by process owners
Out of scope
- Enterprise data platform and reporting tools (see BC-750)
- Financial cost accounting (see BC-210)
Decomposes into · 3
- BC-190.30.10Process Metric DefinitionChoose the measures and targets for each process that reflect what its customers and owners care about.
- BC-190.30.20Process MiningReconstruct how a process really runs from system event data and compare it with the model everyone thought was true.
- BC-190.30.30Process Performance ReviewReview performance with process owners on a cadence and turn the gaps into improvement candidates.