{"version":"0.2.0","built_at":"2026-10-10T20:58:14.188Z","license":"CC BY 4.0 © Mike Reams","canonical":"https://catalog.mikereams.com","capability":{"id":"BC-190","name":"Business Process Excellence","level":1,"parent_id":null,"l1_id":"BC-190","industry":"cross-industry","macro_id":"MC-10","path":["Business Process Excellence"],"description":"Know how work actually flows through the enterprise, give each process an owner and a measure, and improve the ones that waste time or money — steadily, with evidence, and without everyone inventing their own version.","aliases":["Process Management","BPM","Operational Excellence","Continuous Improvement"],"in_scope":["The process hierarchy, process ownership and the rules for defining a process","Process documentation and modeling in a shared notation","Process performance measurement, including mining of the systems that run them","Improvement methods, standardization and the governance of process change"],"out_of_scope":["Value stream and capability modeling at the architecture level (see BC-170)","Building the automation a redesigned process calls for (see BC-770)","Shop-floor continuous improvement in manufacturing plants (see BC-1150)"],"csdm_note":"Lands as a Business Capability record; the processes it defines are the Business Process records that sit between Business Capabilities and the Business Services and Application Services that perform them.","status":"active","successor_id":null,"child_ids":["BC-190.10","BC-190.20","BC-190.30","BC-190.40","BC-190.50"]},"crosswalk":{"realized_by":[{"product_id":"PR-160","product":"Jira","pc_id":"PC-160.20","pc":"Jira Work Management","maturity":"strong","via":"BC-190.20"},{"product_id":"PR-160","product":"Jira","pc_id":"PC-160.50","pc":"Workflows and Automation","maturity":"core","via":"BC-190.50"}],"used_in":[],"patterns":[],"stacks":[],"books":[{"id":"BK-the-phoenix-project","title":"The Phoenix Project","topic":"Delivery & DevOps","via":"BC-190.40"},{"id":"BK-thinking-in-systems","title":"Thinking in Systems","topic":"Organization & leadership","via":"BC-190.40"}]},"ancestors":[],"children":[{"id":"BC-190.10","name":"Process Architecture & Ownership","level":2,"child_count":3},{"id":"BC-190.20","name":"Process Documentation & Modeling","level":2,"child_count":4},{"id":"BC-190.30","name":"Process Performance Measurement","level":2,"child_count":3},{"id":"BC-190.40","name":"Continuous Improvement","level":2,"child_count":4},{"id":"BC-190.50","name":"Process Standardization & Change Control","level":2,"child_count":4}]}