02 — Capability · BC-190.10

Process Architecture & Ownership

Maintain one hierarchy of the enterprise's processes, from end-to-end flows to tasks, with a named owner for each so there is someone to ask and someone to answer.

Process Hierarchy
Process Taxonomy
Process Ownership

In scope

Process classification and levels
End-to-end process definition
Process owner roles and accountabilities

Out of scope

Business capability modeling (see BC-170)
Organization design (see BC-310)

Decomposes into · 3

BC-190.10.10Process Hierarchy DefinitionDefine the levels and naming rules for processes so a flow drawn in one function fits with one drawn in another.
BC-190.10.20End-to-End Process ScopingDraw the boundaries of the major cross-functional flows — such as order to cash or hire to retire — and what each includes.
BC-190.10.30Process Ownership AssignmentAppoint owners for each significant process with the authority to set its standard and the duty to report its performance.