02 — Capability · BC-550
Quality
Make sure what the organization delivers meets the standard it promised, catch it when it does not, and fix the cause rather than the symptom, backed by a system that can show an outsider how that is done.
- Quality Management
- QA and QC
- Quality Assurance
In scope
- The quality management system, its policies, procedures and certifications
- Quality planning, inspection and testing of products and services against their specifications
- Nonconformance handling, root cause analysis and corrective action
- Supplier quality and customer-reported quality issues
Out of scope
- Verification and validation during product development (see BC-530)
- Manufacturing-floor quality execution and regulated-plant compliance (see BC-1140)
- Regulatory compliance programs across the enterprise (see BC-140)
Realized by · 1
- SAP S/4HANA · Manufacturingcore via BC-550.30
Used in · 2
- Procure-to-Pay · 04 Receive & Verify via BC-550.50
- Idea-to-Product · 04 Build & Verify via BC-550.20
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 6
- BC-550.10Quality System & StandardsDefine how quality is managed across the organization, document it, certify it where customers or regulators require, and keep the system itself under review.
- BC-550.20Quality PlanningDecide in advance how quality will be built into and checked for each product, service or process, so inspection confirms what the plan already ensured.
- BC-550.30Inspection & TestingCheck incoming materials, in-process work and finished output against their acceptance criteria and record the result, so only conforming product moves on.
- BC-550.40Nonconformance & Corrective ActionDeal with what fails to meet the standard, decide what to do with it, find out why it happened, and change something so it stops happening.
- BC-550.50Supplier QualityHold suppliers to the quality the organization needs, from qualification before the first order through ongoing performance and the handling of what they get wrong.
- BC-550.60Customer Quality & Field FeedbackLearn about quality from the people who use the product, by capturing complaints, returns and field failures and turning them into the evidence that drives improvement and, when necessary, recall.