02 — Capability · BC-780
End-User & Workplace Technology
Equip every employee with the devices, collaboration tools, telephony and support they need to do their work from wherever they do it, and make the daily experience of using technology one people do not notice.
- End-User Computing
- Digital Workplace
- Workplace Technology
- Desktop Services
In scope
- Laptops, desktops, mobile devices and their lifecycle
- Email, messaging, meetings, documents and the productivity suite
- Deskside support, print, telephony and meeting room technology
- The measured digital experience of employees and the adoption of tools
Out of scope
- The service desk and request processes that take the first call (see BC-740)
- Physical office space, furniture and building services (see BC-370)
- Endpoint security policy and protection tooling (see BC-760)
Realized by · 6
- Microsoft 365 · Exchange Onlinecore via BC-780.20.10
- Microsoft 365 · Microsoft Teamscore via BC-780.20.20
- Microsoft 365 · SharePoint and OneDrivecore via BC-780.20.30
- Microsoft 365 · Microsoft 365 Appscore via BC-780.20
- Microsoft 365 · Microsoft Intunestrong via BC-780.10
- Okta · Single Sign-Oncore via BC-780.50
Used in · 2
- Hire-to-Retire · 03 Offer & Onboard via BC-780.10
- Hire-to-Retire · 06 Separate & Offboard via BC-780.10
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 5
- BC-780.10Device LifecyclePut a standard, working device in each employee's hands on day one, keep it current and secure through its life, and take it back cleanly at the end.
- BC-780.20Collaboration & Productivity ToolsRun the email, chat, meetings, document and productivity services the whole workforce lives in, as reliable shared platforms with sensible defaults and governed sprawl.
- BC-780.30Workplace SupportFix what the service desk could not fix remotely — at the desk, in the field or by mail — and make joining and leaving the company technically painless.
- BC-780.40Print, Telephony & Meeting RoomsKeep the shared workplace technology working — printers, phones, conference rooms, signage — which remains harder than it sounds.
- BC-780.50Digital Employee ExperienceMeasure how technology actually feels to employees — slow logins, crashing apps, unused tools — and fix the causes, while helping people adopt the tools they already have.