02 — Capability · BC-780.20
Collaboration & Productivity Tools
Run the email, chat, meetings, document and productivity services the whole workforce lives in, as reliable shared platforms with sensible defaults and governed sprawl.
- Collaboration Services
- Productivity Suite
- Messaging Services
In scope
- Email and calendaring administration
- Chat and team workspace governance
- Document storage and co-authoring
- Productivity suite licensing and feature rollout
Out of scope
- Enterprise content and records management policy (see BC-140)
- Intranet editorial content (see BC-360)
Realized by · 4
- Microsoft 365 · Exchange Onlinecore via BC-780.20.10
- Microsoft 365 · Microsoft Teamscore via BC-780.20.20
- Microsoft 365 · SharePoint and OneDrivecore via BC-780.20.30
- Microsoft 365 · Microsoft 365 Appscore
Used in · 0
- Not yet placed on a value stream.
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 4
- BC-780.20.10Email & CalendaringOperate mail and calendar services with the hygiene, retention and routing rules that keep them usable and compliant.
- BC-780.20.20Chat & Team WorkspacesProvision and govern team channels and workspaces, with lifecycle rules that keep the directory from becoming an archaeology site.
- BC-780.20.30Document CollaborationProvide shared storage and co-authoring with sharing controls that default to safe and still let people get work done.
- BC-780.20.40Productivity Suite AdministrationManage licenses, feature rollouts and tenant settings for the productivity platform, and communicate changes before users discover them.