02 — Capability · BC-780.50
Digital Employee Experience
Measure how technology actually feels to employees — slow logins, crashing apps, unused tools — and fix the causes, while helping people adopt the tools they already have.
- DEX
- Workplace Experience
- Technology Adoption
In scope
- Experience measurement from device and application telemetry
- Application packaging and self-service software
- Virtual desktops and application access
- Adoption and change enablement for workplace tools
Out of scope
- Employee engagement programs beyond technology (see BC-360)
- Formal training curricula (see BC-330)
Realized by · 1
Used in · 0
- Not yet placed on a value stream.
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 4
- BC-780.50.10Experience MeasurementCollect device, application and sentiment telemetry into a view of how technology performs for people, and act on the worst scores first.
- BC-780.50.20Software Distribution & Self-ServicePackage, test and publish applications to a self-service store so employees install approved software without a ticket.
- BC-780.50.30Virtual Desktops & Application AccessDeliver desktops and applications from the data center or cloud to any device for contractors, secure roles and legacy software.
- BC-780.50.40Adoption & Change EnablementHelp employees take up new workplace tools through guidance, champions and in-product tips, and measure whether usage actually followed.