{"version":"0.2.0","built_at":"2026-10-10T20:58:14.188Z","license":"CC BY 4.0 © Mike Reams","canonical":"https://catalog.mikereams.com","capability":{"id":"BC-780","name":"End-User & Workplace Technology","level":1,"parent_id":null,"l1_id":"BC-780","industry":"cross-industry","macro_id":"MC-70","path":["End-User & Workplace Technology"],"description":"Equip every employee with the devices, collaboration tools, telephony and support they need to do their work from wherever they do it, and make the daily experience of using technology one people do not notice.","aliases":["End-User Computing","Digital Workplace","Workplace Technology","Desktop Services"],"in_scope":["Laptops, desktops, mobile devices and their lifecycle","Email, messaging, meetings, documents and the productivity suite","Deskside support, print, telephony and meeting room technology","The measured digital experience of employees and the adoption of tools"],"out_of_scope":["The service desk and request processes that take the first call (see BC-740)","Physical office space, furniture and building services (see BC-370)","Endpoint security policy and protection tooling (see BC-760)"],"csdm_note":"Lands as Technical Services with Service Offerings per device or collaboration service, each Business Application for a productivity tool having an Application Service, and devices as Configuration Items assigned to people.","status":"active","successor_id":null,"child_ids":["BC-780.10","BC-780.20","BC-780.30","BC-780.40","BC-780.50"]},"crosswalk":{"realized_by":[{"product_id":"PR-140","product":"Microsoft 365","pc_id":"PC-140.10","pc":"Exchange Online","maturity":"core","via":"BC-780.20.10"},{"product_id":"PR-140","product":"Microsoft 365","pc_id":"PC-140.20","pc":"Microsoft Teams","maturity":"core","via":"BC-780.20.20"},{"product_id":"PR-140","product":"Microsoft 365","pc_id":"PC-140.30","pc":"SharePoint and OneDrive","maturity":"core","via":"BC-780.20.30"},{"product_id":"PR-140","product":"Microsoft 365","pc_id":"PC-140.40","pc":"Microsoft 365 Apps","maturity":"core","via":"BC-780.20"},{"product_id":"PR-140","product":"Microsoft 365","pc_id":"PC-140.60","pc":"Microsoft Intune","maturity":"strong","via":"BC-780.10"},{"product_id":"PR-190","product":"Okta","pc_id":"PC-190.20","pc":"Single Sign-On","maturity":"core","via":"BC-780.50"}],"used_in":[{"vs_id":"VS-40","vs":"Hire-to-Retire","stage_id":"VS-40.30","stage":"Offer & Onboard","order":3,"via":"BC-780.10"},{"vs_id":"VS-40","vs":"Hire-to-Retire","stage_id":"VS-40.60","stage":"Separate & Offboard","order":6,"via":"BC-780.10"}],"patterns":[],"stacks":[],"books":[]},"ancestors":[],"children":[{"id":"BC-780.10","name":"Device Lifecycle","level":2,"child_count":4},{"id":"BC-780.20","name":"Collaboration & Productivity Tools","level":2,"child_count":4},{"id":"BC-780.30","name":"Workplace Support","level":2,"child_count":4},{"id":"BC-780.40","name":"Print, Telephony & Meeting Rooms","level":2,"child_count":4},{"id":"BC-780.50","name":"Digital Employee Experience","level":2,"child_count":4}]}