02 — Capability · BC-670
Order Management & Fulfillment
Take a customer order from any channel, promise a date the business can keep, source it from the right place, and see it through to delivery, invoice and any return, with one view of its status throughout.
- Order-to-Cash Operations
- Order Fulfillment
- Distributed Order Management
- Order Processing
In scope
- Order capture, validation and change from every sales channel
- Availability checks, promising and allocation of stock to orders
- Fulfillment orchestration across warehouses, stores, suppliers and partners
- Order status visibility, exception handling and customer returns
Out of scope
- Selling, quoting and negotiating the deal (see BC-430)
- Picking and packing inside the warehouse (see BC-650) and carriage to the customer (see BC-660)
- Invoicing and collecting the cash (see BC-250)
Realized by · 2
- SAP S/4HANA · Salescore via BC-670.10
- Oracle Fusion Cloud Applications · Supply Chain and Manufacturingstrong via BC-670.30
Used in · 7
- Shelf-to-Basket · 06 Fulfill via BC-670.30
- Lead-to-Cash · 04 Fulfill & Deliver via BC-670.30
- Order-to-Fulfillment · 01 Capture & Validate via BC-670.10
- Order-to-Fulfillment · 02 Promise via BC-670.20
- Order-to-Fulfillment · 03 Orchestrate & Allocate via BC-670.30
- Order-to-Fulfillment · 05 Deliver & Confirm via BC-670.40
- Order-to-Fulfillment · 06 Close & Settle via BC-670.50
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 5
- BC-670.10Order Capture & ValidationAccept orders from every channel into one place, check them for completeness, credit and pricing before anything is committed, and let the customer change them while change is still possible.
- BC-670.20Availability & Order PromisingTell the customer what can be delivered when, from a live view of stock, supply and capacity, and reserve it so the promise holds.
- BC-670.30Fulfillment OrchestrationDecide where and how each order line is fulfilled — which warehouse, store, supplier or partner — and hand the work to that node with everything it needs.
- BC-670.40Order Visibility & ExceptionsGive customers, service and operations one truthful view of where each order stands, and resolve the ones that are stuck before they become complaints.
- BC-670.50Returns & Reverse FulfillmentLet customers return what they should be able to, get the goods back into stock, repair or disposal quickly, and settle the credit without argument.