{"version":"0.2.0","built_at":"2026-10-10T20:58:14.188Z","license":"CC BY 4.0 © Mike Reams","canonical":"https://catalog.mikereams.com","capability":{"id":"BC-670","name":"Order Management & Fulfillment","level":1,"parent_id":null,"l1_id":"BC-670","industry":"cross-industry","macro_id":"MC-60","path":["Order Management & Fulfillment"],"description":"Take a customer order from any channel, promise a date the business can keep, source it from the right place, and see it through to delivery, invoice and any return, with one view of its status throughout.","aliases":["Order-to-Cash Operations","Order Fulfillment","Distributed Order Management","Order Processing"],"in_scope":["Order capture, validation and change from every sales channel","Availability checks, promising and allocation of stock to orders","Fulfillment orchestration across warehouses, stores, suppliers and partners","Order status visibility, exception handling and customer returns"],"out_of_scope":["Selling, quoting and negotiating the deal (see BC-430)","Picking and packing inside the warehouse (see BC-650) and carriage to the customer (see BC-660)","Invoicing and collecting the cash (see BC-250)"],"csdm_note":"Order management is usually one Business Application whose Application Service sits at the center of the order-to-cash Business Service, with dependencies on inventory, warehouse and transportation services.","status":"active","successor_id":null,"child_ids":["BC-670.10","BC-670.20","BC-670.30","BC-670.40","BC-670.50"]},"crosswalk":{"realized_by":[{"product_id":"PR-110","product":"SAP S/4HANA","pc_id":"PC-110.30","pc":"Sales","maturity":"core","via":"BC-670.10"},{"product_id":"PR-150","product":"Oracle Fusion Cloud Applications","pc_id":"PC-150.40","pc":"Supply Chain and Manufacturing","maturity":"strong","via":"BC-670.30"}],"used_in":[{"vs_id":"VS-110","vs":"Shelf-to-Basket","stage_id":"VS-110.60","stage":"Fulfill","order":6,"via":"BC-670.30"},{"vs_id":"VS-20","vs":"Lead-to-Cash","stage_id":"VS-20.40","stage":"Fulfill & Deliver","order":4,"via":"BC-670.30"},{"vs_id":"VS-60","vs":"Order-to-Fulfillment","stage_id":"VS-60.10","stage":"Capture & Validate","order":1,"via":"BC-670.10"},{"vs_id":"VS-60","vs":"Order-to-Fulfillment","stage_id":"VS-60.20","stage":"Promise","order":2,"via":"BC-670.20"},{"vs_id":"VS-60","vs":"Order-to-Fulfillment","stage_id":"VS-60.30","stage":"Orchestrate & Allocate","order":3,"via":"BC-670.30"},{"vs_id":"VS-60","vs":"Order-to-Fulfillment","stage_id":"VS-60.50","stage":"Deliver & Confirm","order":5,"via":"BC-670.40"},{"vs_id":"VS-60","vs":"Order-to-Fulfillment","stage_id":"VS-60.60","stage":"Close & Settle","order":6,"via":"BC-670.50"}],"patterns":[],"stacks":[],"books":[]},"ancestors":[],"children":[{"id":"BC-670.10","name":"Order Capture & Validation","level":2,"child_count":3},{"id":"BC-670.20","name":"Availability & Order Promising","level":2,"child_count":3},{"id":"BC-670.30","name":"Fulfillment Orchestration","level":2,"child_count":4},{"id":"BC-670.40","name":"Order Visibility & Exceptions","level":2,"child_count":3},{"id":"BC-670.50","name":"Returns & Reverse Fulfillment","level":2,"child_count":4}]}