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    03 — Value stream · VS-60

    Order-to-Fulfillment

    From a customer placing an order to the goods in their hands and the order closed — the stream that promises a date, picks and ships against it, and tells the customer the truth when something slips.

    • Order-to-Delivery
    • Order-to-Ship
    • Order Fulfillment
    // FIG. 03 · Stage flow
    1Capture & Validate2Promise3Orchestrate & All…4Pick, Pack & Ship5Deliver & Confirm6Close & Settle
    1. 01

      Capture & Validate

      VS-60.10

      Record the order once, check it is complete, priced and creditworthy, and reject or hold what cannot be fulfilled as written.

    2. 02

      Promise

      VS-60.20

      Check availability across every source and commit to a delivery date the organization can actually keep.

    3. 03

      Orchestrate & Allocate

      VS-60.30

      Decide which location fulfills each line, reserve the stock and release the work to the warehouse or plant.

    4. 04

      Pick, Pack & Ship

      VS-60.40

      Prepare the shipment, choose the carrier and hand it over with the documents the destination requires.

    5. 05

      Deliver & Confirm

      VS-60.50

      Track the shipment to the door, handle exceptions as they happen and record proof of delivery.

    6. 06

      Close & Settle

      VS-60.60

      Invoice the delivered order, settle the freight and make it easy to return anything that was wrong.