02 — Capability · BC-660.40
Shipment Visibility & Delivery
Know where every shipment is, act on the ones running late and prove delivery happened, so customers hear from you before they have to ask.
- Track & Trace
- In-Transit Visibility
- Delivery Management
In scope
- Milestone tracking and estimated arrival
- Exception detection and intervention
- Proof of delivery and claims initiation
Out of scope
- Customer communication policy and service desk (see BC-450)
Realized by · 0
- No product in the catalog yet.
Used in · 1
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 3
- BC-660.40.10In-Transit TrackingCollect position and milestone events from carriers and devices and translate them into an arrival estimate someone can plan around.
- BC-660.40.20Delivery Exception HandlingDetect late, damaged, refused or misrouted shipments early and intervene — reroute, expedite, re-promise — before the customer notices.
- BC-660.40.30Proof of Delivery & ClaimsCapture signed or photographed proof at delivery and open loss or damage claims against the carrier with the evidence attached.