Skip to content
Blueprint Catalog

    ↑↓ move · Enter open · Esc close

    03 — Value stream · VS-120

    Order-to-Sale

    Carries a customer order from capture through order and delivery to a completed sale. Where Order-to-Fulfillment (VS-60) follows the goods, this stream follows the sale: the price agreed, the payment taken, the order delivered and the revenue earned, ending with a customer willing to buy again.

    • Order-to-Sale Completion
    • Sale Lifecycle
    • Order-to-Revenue
    // FIG. 03 · Stage flow
    1Capture the Order2Price & Take Paym…3Fulfill the Order4Deliver & Hand Ov…5Complete the Sale6Follow Up & Retain
    1. 01

      Capture the Order

      VS-120.10

      Record what the customer wants once, in any channel, with the customer, items, quantities and delivery wishes complete.

    2. 02

      Price & Take Payment

      VS-120.20

      Apply the right price, discounts and terms, confirm the customer can pay, and take payment or a commitment to pay.

    3. 03

      Fulfill the Order

      VS-120.30

      Commit stock and release the order for fulfillment; the physical work is carried by Order-to-Fulfillment (VS-60).

    4. 04

      Deliver & Hand Over

      VS-120.40

      Get the order to the customer or have it collected, confirm they received what they bought and resolve any shortfall.

    5. 05

      Complete the Sale

      VS-120.50

      Invoice what was delivered, apply the cash and recognize the revenue, so the sale is complete in the books as well as for the customer.

    6. 06

      Follow Up & Retain

      VS-120.60

      Handle returns and questions, ask how it went and give the customer a reason to come back.