04 — Product · PR-910
Manhattan Active
A cloud suite for running distribution and retail operations: warehouse, labor and yard work, freight planning and execution, order promising and fulfillment across stores and distribution centers, in-store selling and returns, contact center service, and forecasting with replenishment. Each solution comes in three editions on one shared platform with quarterly releases.
// FIG. 04 · Capability coverage
Each tile is an L1; the bar is how many of this product's capabilities realize something beneath it. Our judgment, not a vendor claim.
Direct & Govern
Finance
People & Workplace
Customer & Market
Products & Services
Operations & Supply
Technology & Data
Resilience & Responsibility
Industry L1s
- Plant Operations0
- Production Planning & Scheduling0
- Manufacturing Quality & Compliance0
- Industrial Engineering & Continuous Improvement0
- Plant & Process Safety0
- Dealer & Distributor Network0
- Aftermarket & Service Parts0
- Platform Engineering0
- Software Product Release0
- Site Reliability0
- Developer Experience & API Ecosystem0
- Subscription & Tenant Operations0
- Product Analytics & Experimentation0
- Trust & Compliance Assurance0
- Open Source & Community0
- Merchandising & Assortment0
- Store Operations10
- E-commerce & Omnichannel4
- Category & Trade Promotion0
- Loss Prevention0
- Consumer Insights0
- Store Network & Real Estate0
- Returns & Reverse Logistics3
- Network Planning & Engineering0
- Network Build & Field Operations0
- Network Operations & Assurance0
- Subscriber Order & Activation0
- Usage Charging & Subscriber Billing0
- Content & Programming0
- Advertising Sales & Operations0
- Communications Regulatory Obligations0
- Network Planning & Investment0
- Network Construction & Field Work0
- Network Operations & Control0
- Generation & Treatment Operations0
- Metering & Meter Data0
- Utility Customer Service & Billing0
- Energy Supply, Markets & Flexibility0
- Utility Regulation & Resilience0
- Transmission System Operations0
- Water & Wastewater Networks0
- Deposits & Accounts0
- Lending & Credit0
- Payments & Cards0
- Insurance Products & Policy0
- Insurance Claims0
- Wealth & Investment Management0
- Financial Crime0
- Prudential Risk & Regulatory Reporting0
- Patient Access0
- Clinical Care Delivery0
- Clinical Support Services0
- Revenue Cycle0
- Quality & Patient Safety0
- Population Health0
- Health Plan Operations0
- Health Information0
- Post-Acute & Home-Based Care0
The product at the base, its capabilities in the middle (taller = more mature), and the L1s they land under on top (taller = more of them). Our judgment, not a vendor claim.
- Top · Lands under
- L1Store Operations · 10
- L2Inventory & Warehousing · 9
- L3Logistics & Transportation · 7
- L4Order Management & Fulfillment · 5
- L5E-commerce & Omnichannel · 4
- L6Customer Service · 3
- L7Returns & Reverse Logistics · 3
- +2 more in Plan
- Middle · Product capabilities
- P1ActiveWarehouse · core
- P2Labor Management · strong
- P3Yard Management · strong
- P4ActiveTransportation · core
- P5ActiveOrder Order Management · core
- P6Customer Engagement · strong
- P7ActiveStore Point of Sale · strong
- +4 more in Plan
- Base · Product
- Manhattan Active · Manhattan Associates, Inc.
Product capabilities · 11
How to read maturity and confidence
Maturity · how much it covers
- core
- What the product is built around; the capability is covered end to end.
- strong
- Covered well, with a few gaps a buyer would notice.
- partial
- Covers part of the capability; expect to pair it with something else.
- emerging
- New or thin; on the roadmap more than in the product.
Confidence · how well it is evidenced
- Evidence confidence: high
- The vendor's own documentation describes this module doing it.
- Evidence confidence: medium
- Documented, but how far it reaches into the capability is our reading.
- Evidence confidence: low
- Our judgment; we found no public page that confirms it.
- PC-910.10
ActiveWarehouse
Evidence confidence: highMaturity: coreKeeps a distribution center's daily flow moving, so arriving stock is checked and stored and outgoing orders leave complete and on time, with work handed task by task to people and to connected conveyors and robots; larger sites buy higher editions for more depth.
- BC-650.30.20Receiving & Inspection
- BC-650.30.30Put-Away & Slotting
- BC-650.40.10Wave & Task Release
- BC-650.40.20Picking
- BC-650.40.30Packing & Labeling
- BC-650.40.40Shipment Staging & Confirmation
- BC-650.50.30Handling Equipment & Automation
- PC-910.20
Labor Management
Evidence confidence: highMaturity: strongShows each supervisor how every associate is performing against an expected time for the task, and uses targets, rewards and friendly competition to raise output.
Vendor page: manh.com/solutions/supply-chain-management-software/labor-management-system ↗ - PC-910.30
Yard Management
Evidence confidence: highMaturity: strongA map of dock doors, yard positions and trailers that lets the site plan trailer moves and assign doors in step with warehouse and transport work.
Vendor page: manh.com/solutions/supply-chain-management-software/yard-management ↗ - PC-910.40
ActiveTransportation
Evidence confidence: highMaturity: coreMoves freight at a lower cost by building and routing loads, offering them to carriers and following them in transit; optional add-ons pay freight bills, run a private fleet, source carrier rates and test changes to the network.
- BC-660.30.10Load Consolidation & Routing
- BC-660.30.20Carrier Tendering
- BC-660.40.10In-Transit Tracking
- BC-660.20.20Freight Rate Procurement
- BC-660.10.10Lane & Mode Strategy
- BC-660.30.40Private Fleet Operations
- BC-660.50.10Freight Invoice Audit
- PC-910.50
ActiveOrder Order Management
Evidence confidence: highMaturity: coreHolds one view of sellable stock across stores and distribution centers, promises dates, picks the fulfilling location and carries each order from capture to delivery or pickup.
- BC-1330.40.10Network Availability
- BC-1330.40.20Order Routing & Sourcing
- BC-1330.40.30Order Lifecycle & Notification
- BC-670.20.10Availability Calculation
- BC-670.30.10Fulfillment Sourcing Rules
- BC-670.30.40Store & Alternate Node Fulfillment
- BC-670.10.30Order Change & Cancellation
- PC-910.60
Customer Engagement
Evidence confidence: highMaturity: strongContact center workspace with each customer's cross-channel history and cases to assign and escalate, plus self-service order changes and returns through a chat assistant.
- BC-450.20.20Case Logging & Routing
- BC-450.20.40Escalation Handling
- BC-450.30.20Self-Service Portal & Assistance
- BC-1330.40.40Cross-Channel Customer Recognition
- PC-910.70
ActiveStore Point of Sale
Evidence confidence: highMaturity: strongLets store staff sell and take payment wherever the customer is standing, at a counter or on a mobile device, and close the day with the cash balanced, drawing on the same customer, order and stock data as every other channel.
- BC-1320.20.10Register & Self-Checkout Operation
- BC-1320.20.20Tender Handling
- BC-1320.20.30Cash Office & Reconciliation
- PC-910.80
ActiveStore Inventory and Fulfillment
Evidence confidence: highMaturity: strongStore receiving and outbound transfers backed by RFID and rolling counts, guided picking for online orders, and handover for in-store, curbside and ship-from-store orders.
- BC-1320.30.10Delivery Receiving
- BC-1320.30.30Cycle Counting & Adjustment
- BC-1320.30.40Store Transfers
- BC-1320.40.10Store Order Picking
- BC-1320.40.20Pickup Handover
- BC-1320.40.30Ship-from-Store Packing
- PC-910.90
Omnichannel Returns and Exchanges
Evidence confidence: highMaturity: strongTakes back items bought in any channel at the store counter, validates the purchase by receipt, tag or customer history and refunds or exchanges in one transaction.
- BC-1380.10.20Eligibility Verification
- BC-1380.20.10Multi-Channel Return Intake
- BC-1380.20.30Refund & Exchange Issuance
- BC-1320.40.40Service Counter Returns
- BC-670.50.30Return Settlement
- PC-910.93
ActivePlanning
Evidence confidence: highMaturity: partialDemand forecasts, replenishment and allocation of stock to stores and distribution centers, sharing one data model with the execution solutions.
Vendor page: manh.com/solutions/supply-chain-planning-software/activeplanning ↗ - PC-910.95
ActivePlatform and ActiveAgents
Evidence confidence: mediumMaturity: emergingThe common data model, integration layer and security beneath every Active solution, with prebuilt agents that flag and act on exceptions and tools for customers to build their own.
Vendor page: manh.com/solutions/manhattan-active-platform/activeplatform ↗
Sources · checked
The public vendor documentation this mapping is based on. Maturity and confidence are our judgment, not the vendor's claim.
- Retail and Supply Chain Management Software Solutions | Manhattan Associates www.manh.com/
- ActivePlatform™ AI-Native Foundation | Manhattan Associates www.manh.com/solutions/manhattan-active-platform/activeplatform
- ActiveOrder™ Enterprise Promise & Self-Service | Manhattan Associates www.manh.com/solutions/omnichannel-software-solutions/activeorder