02 — Capability · BC-330
Learning & Development
Build the skills the organization needs in the people it already has, from mandatory training everyone must complete to the development that prepares someone for the next role.
- L&D
- Training
- Talent Development
In scope
- Learning needs, curricula and the content that serves them
- Delivery of training in every format and the record that proves completion
- Leadership and career development programs
- Required and certification training and its evidence
Out of scope
- Deciding which skills gaps matter (see BC-310)
- Choosing who is ready for promotion (see BC-340)
- Safety training content mandated by regulation (see BC-810)
Realized by · 1
- Workday · Learningpartial via BC-330.30
Used in · 1
- Hire-to-Retire · 05 Develop & Perform via BC-330.30
Build it · 1
- book The Manager's Path via BC-330.40
Decomposes into · 5
- BC-330.10Learning Needs & Curriculum DesignDecide what people need to learn, by role and level, and design the paths that get them there, so training answers a real need rather than filling a calendar.
- BC-330.20Learning ContentCreate, buy and maintain the courses, materials and assessments people learn from, and retire them before they teach something that is no longer true.
- BC-330.30Learning Delivery & RecordsDeliver learning in the classroom, online and on the job, and keep the record of who completed what and when, which is the part auditors ask for.
- BC-330.40Leadership & Career DevelopmentGrow the people who will lead and the people who want to move, through programs, coaching and mentoring that extend beyond a course catalog.
- BC-330.50Compliance & Certification TrainingMake sure every person completes the training the law, a regulator, a customer or a policy requires, and prove it on demand.