02 — Capability · BC-1320
Store Operations
Run the physical stores every day so they open on time, are staffed, stocked and presented to standard, and can sell, serve and hand over goods the way the rest of the business planned.
- Retail Operations
- Store Management
- Field Operations
- Store Execution
In scope
- Store labor scheduling, task management and daily routines
- Checkout, tender handling and in-store customer service
- Backroom receiving, shelf replenishment and in-store inventory accuracy
- In-store execution of pickup, ship-from-store and returns
Out of scope
- Choosing the assortment and planograms stores execute (see BC-1310)
- Building, leasing and maintaining the store premises (see BC-1370 and BC-370)
- Shrink investigation and asset protection (see BC-1350)
Realized by · 0
- No product in the catalog yet.
Used in · 3
- Shelf-to-Basket · 04 Present in Store & Online via BC-1320.30
- Shelf-to-Basket · 05 Sell & Take Payment via BC-1320.20
- Shelf-to-Basket · 06 Fulfill via BC-1320.40
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 5
- BC-1320.10Store Workforce & SchedulingPut the right number of trained associates on the floor at the hours shoppers arrive, within the labor budget, and give them clear tasks so the store runs without the manager directing every step.
- BC-1320.20Checkout & TenderComplete the sale at the register, kiosk or handheld, accept every tender the retailer honors and keep the cash and the transaction record right, so the customer leaves quickly and the books balance.
- BC-1320.30Store Inventory & ReplenishmentReceive deliveries, move stock from backroom to shelf before it runs out and keep the store's on-hand count true, so what the system says is in the store is actually there.
- BC-1320.40In-Store Fulfillment ServicesExecute the orders the digital channels send to the store — pick, pack, hold for pickup or ship — so the store acts as a fulfillment node without losing the walk-in customer.
- BC-1320.50Store Standards & ComplianceKeep every store looking, operating and complying the way the brand promises — opening routines, cleanliness, signage, price accuracy and the regulations that apply to selling in that location.