02 — Capability · BC-1320.40
In-Store Fulfillment Services
Execute the orders the digital channels send to the store — pick, pack, hold for pickup or ship — so the store acts as a fulfillment node without losing the walk-in customer.
- Click & Collect Execution
- Ship-from-Store
- Curbside Pickup
In scope
- Picking and staging online orders in the store
- Pickup handover at the counter, locker or curb
- Packing and carrier handoff for ship-from-store orders
- Service counter handling of in-store returns and exchanges
Out of scope
- Deciding which node fulfills an order (see BC-1330)
- Return policy, refunds and returned-goods disposition (see BC-1380)
Realized by · 0
- No product in the catalog yet.
Used in · 1
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 4
- BC-1320.40.10Store Order PickingPick online orders from shelf and backroom within the promised window and substitute or cancel lines the store cannot find.
- BC-1320.40.20Pickup HandoverStage ready orders, verify the customer and hand over goods at counter, locker or curb without a second queue.
- BC-1320.40.30Ship-from-Store PackingPack store-fulfilled orders, print labels and hand them to the carrier on the same day they were allocated.
- BC-1320.40.40Service Counter ReturnsAccept returns and exchanges at the counter under the published policy and put accepted goods back into a sellable or disposition path.