02 — Capability · BC-1320.10
Store Workforce & Scheduling
Put the right number of trained associates on the floor at the hours shoppers arrive, within the labor budget, and give them clear tasks so the store runs without the manager directing every step.
- Labor Scheduling
- Store Staffing
- Task Management
In scope
- Labor forecasting and schedule creation against traffic and sales
- Time and attendance capture for hourly associates
- Task assignment and completion tracking for store routines
- Store-level onboarding and role training delivery
Out of scope
- Hiring pipelines and employer brand (see BC-320)
- Payroll calculation and pay (see BC-350)
Decomposes into · 4
- BC-1320.10.10Labor Forecasting & SchedulingTurn forecast traffic and workload into weekly schedules that respect labor budgets, availability and local labor rules.
- BC-1320.10.20Time & AttendanceRecord when associates clock in and out, breaks taken and shifts swapped, so hours paid match hours worked.
- BC-1320.10.30Store Task ManagementPush resets, price changes, recalls and checklists to the store, assign them to people and know when they are done.
- BC-1320.10.40Associate ReadinessGet new and reassigned associates able to sell, serve and operate the registers before they are counted in the schedule.