02 — Capability · BC-1320.50
Store Standards & Compliance
Keep every store looking, operating and complying the way the brand promises — opening routines, cleanliness, signage, price accuracy and the regulations that apply to selling in that location.
- Store Audit
- Operational Standards
- Store Compliance
In scope
- Opening and closing routines and daily store checklists
- Store audits and mystery-shop scoring
- Price and signage accuracy at the shelf
- Age-restricted sales, licensing and local trading rules
Out of scope
- Workplace health and safety program (see BC-810)
- Enterprise compliance framework and regulatory monitoring (see BC-140)
Decomposes into · 4
- BC-1320.50.10Daily Store RoutinesDefine and track the opening, closing and shift handover routines that make a store ready to trade and safe to leave.
- BC-1320.50.20Store Audit & ScoringInspect stores against the operating standard on a schedule, score them and follow the corrective actions to closure.
- BC-1320.50.30Shelf Price AccuracyKeep shelf labels, signs and the register in agreement, so the price the shopper sees is the price they pay.
- BC-1320.50.40Regulated Sales ComplianceEnforce age checks, licensing conditions and local trading hours at the point of sale and prove it on request.