02 — Capability · BC-770.40
Process & Task Automation
Automate repetitive work across applications — workflows, integrations, document handling, scripted tasks — and run the resulting automations as the production systems they become.
- Workflow Automation
- RPA
- Hyperautomation
In scope
- Automation opportunity discovery and sizing
- Workflow and rules automation
- Software robots for legacy interfaces
- Automation operations and exception handling
Out of scope
- Redesigning the process before automating it (see BC-190)
- Application integration through proper interfaces (see BC-720)
Realized by · 5
Used in · 0
- Not yet placed on a value stream.
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 4
- BC-770.40.10Automation Opportunity DiscoveryFind the repetitive, rules-based work worth automating, size the benefit and confirm the process is stable enough to be worth it.
- BC-770.40.20Workflow AutomationBuild automated workflows and decision rules that move work between people and systems without a human forwarding an email.
- BC-770.40.30Robotic Task AutomationScript software robots to operate interfaces that have no API, as a bridge with a planned retirement rather than a permanent fixture.
- BC-770.40.40Automation OperationsMonitor running automations, handle their exceptions and keep them working when the applications they touch change.