02 — Capability · BC-1450.30
Convergent Subscriber Billing
Produce one correct bill per account across voice, data, video and bundles, applying recurring charges, discounts and mid-cycle changes so the total matches what the subscriber agreed to.
- Bill Run
- Convergent Billing
- Subscriber Invoicing
In scope
- Bill cycles and recurring charge generation
- Bundle discounts and cross-service pricing on the bill
- Proration for plan changes, moves and suspensions
- Credits and adjustments applied to subscriber accounts
Out of scope
- Revenue recognition and ledger posting (see BC-250.50)
- Business-to-business invoicing outside subscriber billing (see BC-250.10)
Decomposes into · 4
- BC-1450.30.10Bill Cycle ExecutionRun each bill cycle on schedule, check totals against expectations before release, and rerun cleanly when a defect is found.
- BC-1450.30.20Bundle Discount ApplicationApply multi-service and loyalty discounts exactly as sold so bundled subscribers see the savings they were promised.
- BC-1450.30.30Mid-Cycle ProrationCharge fairly for partial periods when subscribers change plans, add services, move or suspend mid-cycle.
- BC-1450.30.40Subscriber Account AdjustmentsApply goodwill credits, outage credits and corrections to the right account with a reason and an approval trail.