04 — Product · PR-920
Duck Creek
Core system for property and casualty insurers made of Policy, Billing, Claims and Rating, with an underwriting workspace, distribution management, reinsurance, loss control, payments and an insurance data platform sold alongside. Offered as a continuously updated service on Microsoft Azure, with a managed cloud landing zone for customers moving off on-premises installations.
// FIG. 04 · Capability coverage
Each tile is an L1; the bar is how many of this product's capabilities realize something beneath it. Our judgment, not a vendor claim.
Direct & Govern
Finance
People & Workplace
Customer & Market
Products & Services
Operations & Supply
Technology & Data
Resilience & Responsibility
Industry L1s
- Plant Operations0
- Production Planning & Scheduling0
- Manufacturing Quality & Compliance0
- Industrial Engineering & Continuous Improvement0
- Plant & Process Safety0
- Dealer & Distributor Network0
- Aftermarket & Service Parts0
- Platform Engineering0
- Software Product Release0
- Site Reliability0
- Developer Experience & API Ecosystem0
- Subscription & Tenant Operations0
- Product Analytics & Experimentation0
- Trust & Compliance Assurance0
- Open Source & Community0
- Merchandising & Assortment0
- Store Operations0
- E-commerce & Omnichannel0
- Category & Trade Promotion0
- Loss Prevention0
- Consumer Insights0
- Store Network & Real Estate0
- Returns & Reverse Logistics0
- Network Planning & Engineering0
- Network Build & Field Operations0
- Network Operations & Assurance0
- Subscriber Order & Activation0
- Usage Charging & Subscriber Billing0
- Content & Programming0
- Advertising Sales & Operations0
- Communications Regulatory Obligations0
- Network Planning & Investment0
- Network Construction & Field Work0
- Network Operations & Control0
- Generation & Treatment Operations0
- Metering & Meter Data0
- Utility Customer Service & Billing0
- Energy Supply, Markets & Flexibility0
- Utility Regulation & Resilience0
- Transmission System Operations0
- Water & Wastewater Networks0
- Deposits & Accounts0
- Lending & Credit0
- Payments & Cards0
- Insurance Products & Policy21
- Insurance Claims10
- Wealth & Investment Management0
- Financial Crime0
- Prudential Risk & Regulatory Reporting0
- Patient Access0
- Clinical Care Delivery0
- Clinical Support Services0
- Revenue Cycle0
- Quality & Patient Safety0
- Population Health0
- Health Plan Operations0
- Health Information0
- Post-Acute & Home-Based Care0
The product at the base, its capabilities in the middle (taller = more mature), and the L1s they land under on top (taller = more of them). Our judgment, not a vendor claim.
- Top · Lands under
- L1Insurance Products & Policy · 21
- L2Insurance Claims · 10
- L3Data & Analytics · 3
- L4Billing & Revenue · 1
- L5Partner & Channel · 1
- Middle · Product capabilities
- P1Duck Creek Policy · core
- P2Policy Product Configuration · strong
- P3Send Underwriting · strong
- P4Duck Creek Rating · core
- P5Duck Creek Billing · core
- P6Claims Intake and Assignment · core
- P7Claims Reserves, Payments and Vendors · core
- +5 more in Plan
- Base · Product
- Duck Creek · Duck Creek Technologies LLC
Product capabilities · 12
How to read maturity and confidence
Maturity · how much it covers
- core
- What the product is built around; the capability is covered end to end.
- strong
- Covered well, with a few gaps a buyer would notice.
- partial
- Covers part of the capability; expect to pair it with something else.
- emerging
- New or thin; on the roadmap more than in the product.
Confidence · how well it is evidenced
- Evidence confidence: high
- The vendor's own documentation describes this module doing it.
- Evidence confidence: medium
- Documented, but how far it reaches into the capability is our reading.
- Evidence confidence: low
- Our judgment; we found no public page that confirms it.
- PC-920.10
Duck Creek Policy
Evidence confidence: highMaturity: coreHolds each personal, commercial or specialty policy as one record with its full history, so a quote becomes the issued policy and every later change, renewal, cancellation or rewrite is made on that same record.
- BC-1740.20.30Insurance Quote Preparation
- BC-1740.30.10Policy Issuance & Documents
- BC-1740.30.20Mid-Term Endorsements
- BC-1740.30.30Policy Renewal & Lapse
- BC-1740.30.40Policy Cancellation & Reinstatement
- PC-920.20
Policy Product Configuration
Evidence confidence: highMaturity: strongLets an insurer launch or change a line of business without custom code, starting from vendor-supplied content that tracks bureau updates and adjusting coverages, rules and forms itself.
Vendor page: duckcreek.com/product/policy-management-software/ ↗ - PC-920.30
Send Underwriting
Evidence confidence: highMaturity: strongGives commercial and specialty underwriters one place to work each risk, also sold on its own. Broker submissions are captured and ranked, evidence and pricing sit beside the file, and anything beyond an underwriter's authority is referred before the risk is quoted and bound.
- BC-1740.20.10Submission Intake & Clearance
- BC-1740.20.20Underwriting Risk Evaluation
- BC-1740.20.40Underwriting Authority & Referral
- PC-920.40
Duck Creek Rating
Evidence confidence: highMaturity: coreA rating engine in which one rating structure can serve many products and jurisdictions, and a proposed rate change can be tested against the existing book before it goes live.
Vendor page: duckcreek.com/product/insurance-rating-system/ ↗ - PC-920.50
Duck Creek Billing
Evidence confidence: highMaturity: coreCollects premium the way each policyholder or agency prefers, matches card and bank payments to accounts automatically, pays producers their commission, and follows up missed payments until the policy is paid up or reinstated.
- BC-1740.40.10Premium Payment Plans
- BC-1740.40.20Premium Receipt Allocation
- BC-1740.40.40Producer Commission Accounting
- BC-1740.40.50Premium Arrears & Grace Periods
- BC-250.40.40Customer Payment Acceptance
- PC-920.60
Claims Intake and Assignment
Evidence confidence: highMaturity: coreTakes the first report of a loss through guided steps that check coverage early, sends each claim to the handler best placed to take it, and keeps up when a catastrophe multiplies the volume.
- BC-1750.10.10Loss Report Intake
- BC-1750.10.20Claim Coverage Verification
- BC-1750.10.30Claim Triage & Assignment
- BC-1750.10.40Catastrophe Claims Response
- PC-920.70
Claims Reserves, Payments and Vendors
Evidence confidence: highMaturity: coreReserves with an audit trail, payments within authority limits, and coordination of outside vendors and other third parties working the claim with the adjuster.
- BC-1750.20.30Case Reserve Setting
- BC-1750.30.20Indemnity Payment Issuance
- BC-1750.20.40Adjuster & Expert Panel
- PC-920.80
Claims Subrogation and Fraud Indicators
Evidence confidence: highMaturity: strongSurfaces claims with a recovery opportunity and runs the subrogation workflow, and scores claims against risk indicators to flag possible fraud.
- BC-1750.40.10Subrogation Opportunity Identification
- BC-1750.40.20Third-Party Recovery Pursuit
- BC-1750.50.10Suspicious Claim Flagging
- PC-920.90
Distribution Management
Evidence confidence: highMaturity: strongKeeps an insurer's agents and agencies ready to sell and correctly paid, tracking licenses and appointments from onboarding, modeling agency hierarchies, and calculating incentive plans across each hierarchy through to payout.
- BC-1740.20.60Producer Licensing & Appointment
- BC-1740.40.40Producer Commission Accounting
- BC-440.50.10Incentive Program Design
- PC-920.93
Duck Creek Reinsurance
Evidence confidence: highMaturity: strongGives the reinsurance team one register of outward and inward programs, starts each renewal from the expiring terms, and calculates what every premium, claim and commission cedes or recovers so reinsurance accounts reconcile.
- BC-1740.50.10Treaty Structure & Retention
- BC-1740.50.30Cession & Bordereaux Processing
- BC-1740.50.40Reinsurance Recovery Collection
- PC-920.95
Duck Creek Loss Control
Evidence confidence: highMaturity: strongAssigns site surveys and digital inspections to field consultants, tracks risk-improvement recommendations to closure and passes the findings to underwriters for pricing and renewal.
Vendor page: duckcreek.com/product/duck-creek-loss-control/ ↗ - PC-920.97
Clarity Data Foundation
Evidence confidence: highMaturity: strongA governed insurance data store fed from policy, billing, claims, rating and outside sources, with standard dashboards and self-service analysis.
- BC-750.30.10Data Ingestion
- BC-750.50.10Report & Dashboard Development
- BC-750.50.30Self-Service Analytics Enablement
Sources · checked
The public vendor documentation this mapping is based on. Maturity and confidence are our judgment, not the vendor's claim.
- Duck Creek Technologies | P&C Insurance Software www.duckcreek.com/
- Insurance Policy Management Software & Administration System | Duck Creek www.duckcreek.com/product/policy-management-software/
- Cloud Delivery - Duck Creek www.duckcreek.com/product/cloud-delivery/