04 — Product · PR-840
PointClickCare
A cloud health record for skilled nursing facilities and senior living communities that covers resident documentation, assessments, orders and medication administration, admissions and billing, and a care network that shows hospitals, health plans and accountable care organizations what happens to their patients after discharge.
// FIG. 04 · Capability coverage
Each tile is an L1; the bar is how many of this product's capabilities realize something beneath it. Our judgment, not a vendor claim.
Direct & Govern
Finance
People & Workplace
Customer & Market
Products & Services
Operations & Supply
Technology & Data
Resilience & Responsibility
Industry L1s
- Plant Operations0
- Production Planning & Scheduling0
- Manufacturing Quality & Compliance0
- Industrial Engineering & Continuous Improvement0
- Plant & Process Safety0
- Dealer & Distributor Network0
- Aftermarket & Service Parts0
- Platform Engineering0
- Software Product Release0
- Site Reliability0
- Developer Experience & API Ecosystem0
- Subscription & Tenant Operations0
- Product Analytics & Experimentation0
- Trust & Compliance Assurance0
- Open Source & Community0
- Merchandising & Assortment0
- Store Operations0
- E-commerce & Omnichannel0
- Category & Trade Promotion0
- Loss Prevention0
- Consumer Insights0
- Store Network & Real Estate0
- Returns & Reverse Logistics0
- Network Planning & Engineering0
- Network Build & Field Operations0
- Network Operations & Assurance0
- Subscriber Order & Activation0
- Usage Charging & Subscriber Billing0
- Content & Programming0
- Advertising Sales & Operations0
- Communications Regulatory Obligations0
- Network Planning & Investment0
- Network Construction & Field Work0
- Network Operations & Control0
- Generation & Treatment Operations0
- Metering & Meter Data0
- Utility Customer Service & Billing0
- Energy Supply, Markets & Flexibility0
- Utility Regulation & Resilience0
- Transmission System Operations0
- Water & Wastewater Networks0
- Deposits & Accounts0
- Lending & Credit0
- Payments & Cards0
- Insurance Products & Policy0
- Insurance Claims0
- Wealth & Investment Management0
- Financial Crime0
- Prudential Risk & Regulatory Reporting0
- Patient Access2
- Clinical Care Delivery6
- Clinical Support Services0
- Revenue Cycle2
- Quality & Patient Safety1
- Population Health7
- Health Plan Operations0
- Health Information1
- Post-Acute & Home-Based Care10
The product at the base, its capabilities in the middle (taller = more mature), and the L1s they land under on top (taller = more of them). Our judgment, not a vendor claim.
- Top · Lands under
- L1Post-Acute & Home-Based Care · 10
- L2Population Health · 7
- L3Clinical Care Delivery · 6
- L4Patient Access · 2
- L5Revenue Cycle · 2
- L6Health Information · 1
- L7Quality & Patient Safety · 1
- Middle · Product capabilities
- P1Clinical Documentation · core
- P2Order Management and eMAR · core
- P3Revenue Cycle Management · core
- P4Transitions and Operations · core
- P5EHR for Senior Living · strong
- P6PAC Management IQ · strong
- P7Transitions IQ · strong
- P8Dashboards and Incident Management · partial
- Base · Product
- PointClickCare · PointClickCare Technologies
Product capabilities · 8
How to read maturity and confidence
Maturity · how much it covers
- core
- What the product is built around; the capability is covered end to end.
- strong
- Covered well, with a few gaps a buyer would notice.
- partial
- Covers part of the capability; expect to pair it with something else.
- emerging
- New or thin; on the roadmap more than in the product.
Confidence · how well it is evidenced
- Evidence confidence: high
- The vendor's own documentation describes this module doing it.
- Evidence confidence: medium
- Documented, but how far it reaches into the capability is our reading.
- Evidence confidence: low
- Our judgment; we found no public page that confirms it.
- PC-840.10
Clinical Documentation
Evidence confidence: highMaturity: corePoint-of-care charting of vitals, weights, allergies and diagnoses, resident care plans, and federal resident assessments sent to the national submission system automatically.
- BC-1890.20.20Resident Care Planning
- BC-1890.40.20Nursing Facility Resident Assessment
- BC-1890.40.40Assessment Submission & Validation
- BC-1820.10.20Nursing Documentation
- BC-1820.10.30Problem & Allergy Lists
- PC-840.20
Order Management and eMAR
Evidence confidence: highMaturity: coreCreation and monitoring of physician orders, mobile recording of medication and treatment administration, and packaged links to pharmacies, laboratories and imaging providers.
- BC-1820.20.10Electronic Order Entry
- BC-1820.40.30Medication Administration Recording
- BC-1820.20.40Results Review & Acknowledgment
- PC-840.30
Revenue Cycle Management
Evidence confidence: highMaturity: coreResident billing, accounts receivable and collections, claims handled from creation through submission and follow-up to appeal, and resident trust fund accounts.
- BC-1890.60.20Skilled Nursing Stay Billing
- BC-1890.20.40Long-Stay Resident Services
- BC-1840.50.40Self-Pay Follow-Up
- BC-1840.40.30Payer Appeal Submission
- PC-840.40
Transitions and Operations
Evidence confidence: highMaturity: coreAdmission, discharge and transfer census management, referral management and electronic referrals, and insurance eligibility checks before admission.
- BC-1890.20.10Resident Admission & Level of Care
- BC-1890.20.60Resident Discharge & Transfer
- BC-1810.10.10Inbound Referral Intake
- BC-1810.30.10Insurance Eligibility Verification
- PC-840.50
EHR for Senior Living
Evidence confidence: mediumMaturity: strongResident management for assisted and independent living from pre-move-in through time away and occupancy, role-based service delivery, medication orders and an online record view for families.
- BC-1890.20.40Long-Stay Resident Services
- BC-1890.20.10Resident Admission & Level of Care
- BC-1860.40.20Patient Portal Enablement
- PC-840.60
PAC Management IQ
Evidence confidence: highMaturity: strongGives hospitals a view into their patients' skilled nursing stays, with a scorecard of partner facilities' readmissions, length of stay and public quality ratings for building a preferred network, and a return-to-hospital risk score during the stay.
- BC-1820.30.40Discharge Planning
- BC-1860.20.40Transitions of Care Follow-Up
- BC-1860.10.20Population Risk Scores
- BC-1860.30.20Value-Based Performance Tracking
- PC-840.70
Transitions IQ
Evidence confidence: highMaturity: strongReal-time admission, discharge and transfer events from hospitals and post-acute providers matched to attributed patients, with readmission risk scoring and shared encounter data across the network.
- BC-1860.20.40Transitions of Care Follow-Up
- BC-1860.10.10Patient Attribution
- BC-1860.10.20Population Risk Scores
- BC-1880.30.30Care Summary Exchange
- PC-840.80
Dashboards and Incident Management
Evidence confidence: mediumMaturity: partialFacility dashboards and reports on clinical and financial measures and an incident log for resident events; how far incident handling reaches into investigation is our reading.
Vendor page: pointclickcare.com/wp-content/uploads/2024/09/PointClickCare-EHR-for-Skilled-Nursing-Facilities-Solution-Sheet.pdf ↗
Sources · checked
The public vendor documentation this mapping is based on. Maturity and confidence are our judgment, not the vendor's claim.
- Skilled Nursing Facility EHR | PointClickCare pointclickcare.com/products/skilled-nursing-platform/
- EHR for Skilled Nursing Facilities – Solution Sheet pointclickcare.com/wp-content/uploads/2024/09/PointClickCare-EHR-for-Skilled-Nursing-Facilities-Solution-Sheet.pdf
- Healthcare Software for Smarter Care Delivery | PointClickCare pointclickcare.com/