04 — Product · PR-630
Epic
An electronic health record for hospitals, clinics and other care organizations that keeps clinical work, patient access and the revenue cycle on one patient database. Around it sit the MyChart patient portal, record exchange with other organizations, population health tools, the Cosmos dataset pooled from participating customers, and data exchange with health plans.
// FIG. 04 · Capability coverage
Each tile is an L1; the bar is how many of this product's capabilities realize something beneath it. Our judgment, not a vendor claim.
Direct & Govern
Finance
People & Workplace
Customer & Market
Products & Services
Operations & Supply
Technology & Data
Resilience & Responsibility
Industry L1s
- Plant Operations0
- Production Planning & Scheduling0
- Manufacturing Quality & Compliance0
- Industrial Engineering & Continuous Improvement0
- Plant & Process Safety0
- Dealer & Distributor Network0
- Aftermarket & Service Parts0
- Platform Engineering0
- Software Product Release0
- Site Reliability0
- Developer Experience & API Ecosystem0
- Subscription & Tenant Operations0
- Product Analytics & Experimentation0
- Trust & Compliance Assurance0
- Open Source & Community0
- Merchandising & Assortment0
- Store Operations0
- E-commerce & Omnichannel0
- Category & Trade Promotion0
- Loss Prevention0
- Consumer Insights0
- Store Network & Real Estate0
- Returns & Reverse Logistics0
- Network Planning & Engineering0
- Network Build & Field Operations0
- Network Operations & Assurance0
- Subscriber Order & Activation0
- Usage Charging & Subscriber Billing0
- Content & Programming0
- Advertising Sales & Operations0
- Communications Regulatory Obligations0
- Network Planning & Investment0
- Network Construction & Field Work0
- Network Operations & Control0
- Generation & Treatment Operations0
- Metering & Meter Data0
- Utility Customer Service & Billing0
- Energy Supply, Markets & Flexibility0
- Utility Regulation & Resilience0
- Transmission System Operations0
- Water & Wastewater Networks0
- Deposits & Accounts0
- Lending & Credit0
- Payments & Cards0
- Insurance Products & Policy0
- Insurance Claims0
- Wealth & Investment Management0
- Financial Crime0
- Prudential Risk & Regulatory Reporting0
- Patient Access8
- Clinical Care Delivery11
- Clinical Support Services6
- Revenue Cycle6
- Quality & Patient Safety1
- Population Health7
- Health Plan Operations1
- Health Information5
Product capabilities · 10
How to read maturity and confidence
Maturity · how much it covers
- core
- What the product is built around; the capability is covered end to end.
- strong
- Covered well, with a few gaps a buyer would notice.
- partial
- Covers part of the capability; expect to pair it with something else.
- emerging
- New or thin; on the roadmap more than in the product.
Confidence · how well it is evidenced
- Evidence confidence: high
- The vendor's own documentation describes this module doing it.
- Evidence confidence: medium
- Documented, but how far it reaches into the capability is our reading.
- Evidence confidence: low
- Our judgment; we found no public page that confirms it.
- PC-630.10
Clinical Record
Evidence confidence: lowMaturity: coreThe record clinicians work in day to day, holding notes, problem and allergy lists, orders, results and prescriptions, with decision support rules that act while orders are placed.
- PC-630.20
Inpatient Nursing
Evidence confidence: lowMaturity: coreNursing assessments and charting, medication administration at the bedside, reconciliation of a patient's medication list and handoffs between shifts.
- PC-630.30
Patient Access
Evidence confidence: lowMaturity: coreAppointment booking against provider schedule templates, registration before and at the visit, and insurance eligibility checks, so a patient is ready to be seen and billed.
- PC-630.40
Revenue Cycle
Evidence confidence: lowMaturity: coreHospital and professional billing from charge capture through claim edits, submission and remittance posting, with work queues for denials and statements for patient balances.
- PC-630.50
Departmental Applications
Evidence confidence: lowMaturity: strongApplications for the laboratory, imaging, pharmacy and operating rooms that share the same patient record, from specimen tracking and radiology reports to order verification and surgical case scheduling.
- PC-630.60
MyChart
Evidence confidence: mediumMaturity: coreThe patient portal, where patients see results and visits, message their care team, combine accounts held at several organizations into one view, and share or request a copy of their record.
- BC-1860.40.20Patient Portal Enablement
- BC-1820.60.20E-Visits & Clinical Messaging
- BC-1880.20.10Right of Access Requests
- PC-630.70
Care Everywhere and Interoperability
Evidence confidence: highMaturity: coreExchanges patient records with other organizations, including those on other record systems, offers published standards-based APIs for apps a patient chooses, and sends referrals electronically in place of fax.
- BC-1880.30.10Exchange Network Participation
- BC-1880.30.20Standards-Based Data APIs
- BC-1880.30.30Care Summary Exchange
- BC-1810.10.20Outbound Referral Tracking
- PC-630.80
Payer-Provider Exchange
Evidence confidence: mediumMaturity: partialData exchanged between health plans and care organizations, such as claims history brought into the chart and APIs for prior authorization requests.
- BC-1810.40.20Authorization Request Submission
- BC-1810.40.30Authorization Status Tracking
- BC-1870.50.10Authorization Request Review
- BC-1860.10.30Care Gap Detection
- PC-630.90
Healthy Planet
Evidence confidence: lowMaturity: strongPopulation health tools for registries of patients with a condition, attribution to a provider, care gap lists, care management plans and tracking of value-based contract performance.
- PC-630.95
Cosmos
Evidence confidence: mediumMaturity: partialA dataset pooled from participating customers' records, used for published research and for point-of-care views of how similar patients fared under the options being considered.
Vendor page: cosmos.epic.com/ ↗
Sources · checked
The public vendor documentation this mapping is based on. Maturity and confidence are our judgment, not the vendor's claim.
- Interoperability www.epic.com/interoperability
- Share your medical record | MyChart created by Epic www.mychart.org/features/share
- Cosmos cosmos.epic.com/