04 — Product · PR-420
Oracle Utilities Customer to Meter
A single application for electric, gas and water utilities that combines the customer information and billing system with meter data management: customers, premises and service agreements, rates and bills, payments and collections, devices and their measurements, and the service orders that send work to the field.
// FIG. 04 · Capability coverage
Each tile is an L1; the bar is how many of this product's capabilities realize something beneath it. Our judgment, not a vendor claim.
Direct & Govern
Finance
People & Workplace
Customer & Market
Products & Services
Operations & Supply
Technology & Data
Resilience & Responsibility
Industry L1s
- Plant Operations0
- Production Planning & Scheduling0
- Maintenance & Reliability0
- Manufacturing Quality & Compliance0
- Industrial Engineering & Continuous Improvement0
- Plant & Process Safety0
- Dealer & Distributor Network0
- Aftermarket & Service Parts0
- Platform Engineering0
- Software Product Release0
- Site Reliability0
- Developer Experience & API Ecosystem0
- Subscription & Tenant Operations0
- Product Analytics & Experimentation0
- Trust & Compliance Assurance0
- Open Source & Community0
- Merchandising & Assortment0
- Store Operations0
- E-commerce & Omnichannel0
- Category & Trade Promotion0
- Loss Prevention0
- Consumer Insights0
- Store Network & Real Estate0
- Returns & Reverse Logistics0
- Network Planning & Engineering0
- Network Build & Field Operations0
- Network Operations & Assurance0
- Subscriber Order & Activation0
- Usage Charging & Subscriber Billing0
- Content & Programming0
- Advertising Sales & Operations0
- Communications Regulatory Obligations0
- Network Planning & Investment0
- Network Construction & Field Work0
- Network Operations & Control1
- Generation & Treatment Operations0
- Metering & Meter Data8
- Utility Customer Service & Billing13
- Energy Supply, Markets & Flexibility3
- Utility Regulation & Resilience0
Product capabilities · 12
How to read maturity and confidence
Maturity · how much it covers
- core
- What the product is built around; the capability is covered end to end.
- strong
- Covered well, with a few gaps a buyer would notice.
- partial
- Covers part of the capability; expect to pair it with something else.
- emerging
- New or thin; on the roadmap more than in the product.
Confidence · how well it is evidenced
- Evidence confidence: high
- The vendor's own documentation describes this module doing it.
- Evidence confidence: medium
- Documented, but how far it reaches into the capability is our reading.
- Evidence confidence: low
- Our judgment; we found no public page that confirms it.
- PC-420.10
Customer Information
Evidence confidence: highMaturity: coreThe core record of persons, accounts, premises and service agreements, with start, stop and move requests, customer contacts and service requests logged against them.
- BC-1560.10.10Service Start Requests
- BC-1560.10.20Service Stop & Final Bill
- BC-1560.10.30Premise-to-Premise Transfer
- BC-450.20.20Case Logging & Routing
- PC-420.20
Rates
Evidence confidence: highMaturity: coreRate engine configuration that sets how each service agreement's charges are calculated and booked, with the agreement type deciding which rates may apply.
- BC-1560.20.10Rate Schedule Build
- BC-1560.20.20Rate Change Implementation
- BC-1560.20.30Rate Class Assignment
- PC-420.30
Billing
Evidence confidence: highMaturity: coreBill and bill segment creation from scalar or interval usage, exception queues for bills that fail checks, cancel and rebill, billable charges and budget review.
- BC-1560.30.10Usage Bill Calculation
- BC-1560.30.20Bill Exception Review
- BC-1560.30.30Budget Billing Plans
- BC-1560.30.50Cancel & Rebill
- BC-250.10.10Invoice Generation
- PC-420.40
Payments and Financial Transactions
Evidence confidence: mediumMaturity: strongPayment posting against accounts, adjustments and the financial transactions that feed the receivables balance and the general ledger.
- PC-420.50
Credit & Collection
Evidence confidence: highMaturity: corePeriodic checks of balances against collection criteria that raise letters, work items and referrals, with payment arrangements, pay plans, severance and write-off.
- BC-1560.40.10Deferred Payment Arrangements
- BC-1560.40.30Disconnection for Non-Payment
- BC-250.30.10Collections Strategy
- BC-250.30.20Dunning & Customer Contact
- BC-250.30.40Bad Debt & Write-Off
- PC-420.60
Deposits
Evidence confidence: mediumMaturity: strongSecurity deposits held on accounts, from the request through interest and refund, as part of the credit picture for a service.
- PC-420.70
Device Management and Installations
Evidence confidence: mediumMaturity: strongRecords of meters and other devices, their configurations and measuring components, and which device is installed at which service point over time.
Vendor page: docs.oracle.com/en/industries/energy-water/advanced-meter/254/c2m-user-guides/Topics/D1_BG_Device_Management.html ↗ - PC-420.80
Measurements and VEE
Evidence confidence: highMaturity: coreIntake of scalar and interval readings with rule-based validation, editing and estimation, turning measurements into the usage that billing consumes.
- BC-1550.30.10Read Validation Rules
- BC-1550.30.20Consumption Estimation
- BC-1550.30.30Billing Determinant Preparation
- PC-420.90
Smart Device Communications
Evidence confidence: mediumMaturity: strongIntegration with head-end and AMI systems for device events, outbound activities and completion events, so meter commands and alarms show up beside the customer record.
- BC-1550.20.10Meter Read Collection
- BC-1550.20.20Remote Meter Commands
- BC-1550.20.30Meter Event Monitoring
- PC-420.95
Service Orders
Evidence confidence: mediumMaturity: strongField activities and appointments created for work at a service point, plus customer service and outage calls, with follow-up processing when the field work is completed.
Vendor page: docs.oracle.com/en/industries/energy-water/advanced-meter/254/c2m-user-guides/Topics/C1_BP04FieldWork_Field_Orders.html ↗ - PC-420.97
Case Management
Evidence confidence: mediumMaturity: partialCases that track a customer issue or request through configured steps until it is resolved, alongside the account it concerns.
- PC-420.98
Net Energy Metering
Evidence confidence: mediumMaturity: partialA net metering service agreement on the premise that nets generated against consumed energy and settles the balance at the end of each true-up period.
- BC-1570.40.10Export Scheme Enrollment
- BC-1570.40.20Export Metering & Netting
- BC-1570.40.30Export Credit Calculation
Sources · checked
The public vendor documentation this mapping is based on. Maturity and confidence are our judgment, not the vendor's claim.
- Oracle Utilities Customer to Meter - Get Started docs.oracle.com/en/industries/utilities/advanced-meter/
- Business User Guide docs.oracle.com/en/industries/energy-water/advanced-meter/254/c2m-user-guides/Topics/C2M_BP_Intro.html
- Oracle Utilities Customer to Meter (data sheet) oracle.com/a/ocom/docs/industries/utilities/utilities-customer-meter-c2m-ds.pdf