02 — Capability · BC-740.10
Service Catalog & Request Fulfillment
Publish what technology offers, in terms a requester understands, and fulfill each request through a known workflow with a known turnaround.
- Service Catalog
- Request Management
- Service Portfolio
In scope
- Service and offering definition with their owners
- Catalog items and request workflows
- Fulfillment tracking and turnaround measurement
- Catalog lifecycle and retirement
Out of scope
- Approval of the underlying spend (see BC-710)
- Hardware purchasing itself (see BC-620)
Realized by · 2
Used in · 1
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 4
- BC-740.10.10Service DefinitionDescribe each service and its offerings — what it does, who it is for, what it costs, who owns it — as the record everything else in service management hangs from.
- BC-740.10.20Catalog Item DesignBuild the request forms, options and approval paths for each orderable item, with only the questions the fulfiller actually needs answered.
- BC-740.10.30Request FulfillmentRoute, approve and complete requests through the agreed workflow, and tell the requester where it stands without being asked.
- BC-740.10.40Catalog GovernanceReview the catalog for duplicate, orphaned and unused items and retire them, so what is published is what is actually offered.