02 — Capability · BC-1860.40
Patient & Member Engagement
Keep patients and members informed and involved in their own health between encounters, through reminders, education, portal access and outreach that closes care gaps, sent the way each person prefers. Brand and general marketing campaigns sit with marketing.
- Consumer Engagement
- Patient Activation
- Member Engagement
- Member Outreach
In scope
- Health reminders and care gap outreach campaigns
- Patient and member portal enrollment and support
- Health education and self-management support
- Contact preferences, language and outreach consent
Out of scope
- Brand and marketing campaigns (see BC-420.40)
- Booking appointments (see BC-1810.10)
- Experience surveys required by quality programs (see BC-1850.10)
- Loyalty and personalization in general (see BC-460.40)
Realized by · 4
- Epic · MyChartcore via BC-1860.40.20
- MEDITECH Expanse · Patient Connect and Patient Portalstrong via BC-1860.40.10
- InterSystems HealthShare · Personal Communitypartial via BC-1860.40.20
- HealthEdge · Wellframe Member Engagementstrong via BC-1860.40.10
Used in · 2
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 5
- BC-1860.40.10Health Outreach CampaignsRun reminder and outreach campaigns by message, mail and phone that prompt people to book screenings, vaccinations and follow-ups they are due for.
- BC-1860.40.20Patient Portal EnablementGive patients and members secure online access to their records, messages, results and bills, and help them sign up and use it.
- BC-1860.40.30Health Education ContentProvide plain-language education on conditions, procedures and benefits, matched to each person's language and reading level.
- BC-1860.40.40Self-Management SupportHelp people set and track their own health goals with tools, coaching and peer programs between visits.
- BC-1860.40.50Outreach Contact PreferencesRecord how, when and in which language each person wants to be contacted, and honor consents and opt-outs in every outreach.