02 — Capability · BC-1810.20
Patient Registration & Identity
Register every patient once, under one correct identity, with current demographics, coverage and consents, so every record, order and claim lands on the right person. Correcting information already in the legal health record is health information management.
- Patient Registration
- Admitting
- Enterprise Master Patient Index
- EMPI
In scope
- Pre-registration and arrival check-in, including kiosks and mobile check-in
- Patient identity search, matching and duplicate resolution
- Consent to treat, privacy notice and financial responsibility acknowledgments
- Demographic, coverage and preferred language capture, and interpreter arrangements
Out of scope
- Amending and correcting the legal health record (see BC-1880.10)
- Workforce and visitor badging and building access (see BC-840.20)
- Customer master data outside patient care (see BC-410.30)
Realized by · 4
- Epic · Patient Accesscore via BC-1810.20.10
- Oracle Health · Patient Administrationcore via BC-1810.20.10
- MEDITECH Expanse · Patient Connect and Patient Portalstrong via BC-1810.20.10
- InterSystems HealthShare · Patient Indexcore via BC-1810.20.30
Used in · 2
Build it · 2
Decomposes into · 6
- BC-1810.20.10Patient Pre-RegistrationCollect and confirm demographics, coverage and contact details before the visit or admission, so arrival takes minutes rather than a full interview.
- BC-1810.20.20Patient Arrival & Check-InCheck patients in at the desk, at a kiosk or on their phone, confirm identity and changes since the last visit, and open the encounter for care to begin.
- BC-1810.20.30Patient Identity ResolutionFind the existing record for each patient before creating one, using matching rules across names, dates and identifiers, so one person has one medical record number.
- BC-1810.20.40Duplicate Record RemediationDetect, review and merge duplicate patient records, and untangle overlays where two people share one record, before clinical or billing errors follow.
- BC-1810.20.50Patient Consent CaptureObtain and record the consents and acknowledgments each encounter needs, from consent to treat to privacy notices and assignment of benefits, and find them again when asked.
- BC-1810.20.60Language & Interpreter ServicesRecord each patient's preferred language and communication needs, and arrange a qualified interpreter in person, by video or by phone for every encounter that needs one.