02 — Capability · BC-1330.40
Omnichannel Order Orchestration
Decide, for every order line, which store, warehouse or vendor fulfills it and how, using one view of inventory across all nodes, so promises made at checkout are promises the network can keep.
- Distributed Order Management
- Order Routing
- Unified Inventory
In scope
- Enterprise-wide available-to-promise across stores and warehouses
- Sourcing rules and order routing to the best node
- Order status, splits, cancellations and customer notifications
- Cross-channel identity so purchases and returns follow the shopper
Out of scope
- Warehouse pick and pack (see BC-650)
- Order management for wholesale and business customers (see BC-670)
Realized by · 0
- No product in the catalog yet.
Used in · 1
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 4
- BC-1330.40.10Network AvailabilityCombine inventory from every node into one available-to-promise figure that reserves stock when the order is placed.
- BC-1330.40.20Order Routing & SourcingChoose the fulfilling node for each line by cost, speed, stock health and store capacity, and split the order when it must.
- BC-1330.40.30Order Lifecycle & NotificationTrack each order from capture to delivery or pickup, handle changes and cancellations, and tell the shopper what is happening.
- BC-1330.40.40Cross-Channel Customer RecognitionRecognize the same shopper online, in the app and at the register, so history, loyalty and returns are not confined to one channel.