02 — Capability · BC-740.40
Configuration Management & CMDB
Maintain the record of what technology the enterprise runs, how it is connected and which services depend on it, so the CMDB describes what is running rather than what someone once installed.
- CMDB
- Configuration Management
- Service Mapping
In scope
- CMDB data model and class stewardship
- Discovery and automated population
- Service mapping and dependency relationships
- Data quality and reconciliation
Out of scope
- Architecture models and application portfolio decisions (see BC-170)
- Financial fixed-asset records (see BC-210)
Realized by · 2
Used in · 4
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 4
- BC-740.40.10CMDB Data Model StewardshipDecide which classes, attributes and relationship types the CMDB holds, who owns each, and how new ones are admitted.
- BC-740.40.20Discovery & PopulationPopulate and refresh Configuration Items automatically from the environment wherever possible, and govern the manual sources where not.
- BC-740.40.30Service MappingLink Configuration Items up through Application Services and Technical Services to the Business Services they support, so impact is visible before a change and during an outage.
- BC-740.40.40CMDB Health & ReconciliationMeasure completeness, correctness and staleness of the CMDB, reconcile conflicting sources and assign the fixes to owners.