02 — Capability · BC-720.60
Application Maintenance
Keep live applications healthy through fixes, patches, small enhancements and eventual retirement, so the estate ages gracefully instead of silently.
- Application Support
- Sustain
- Run the Application
In scope
- Defect fixes and vendor patch application
- Minor enhancements and configuration changes
- Application health monitoring and tuning
- Application decommissioning
Out of scope
- Service desk and incident process (see BC-740)
- Portfolio disposition decisions (see BC-170)
Realized by · 0
- No product in the catalog yet.
Used in · 2
Build it · 4
Decomposes into · 4
- BC-720.60.10Defect & Patch ManagementFix what is broken and apply supplier patches on a cadence, so known problems do not stay known for long.
- BC-720.60.20Enhancement DeliveryDeliver the stream of small improvements that keep an application useful, prioritized by the business owner against the fix backlog.
- BC-720.60.30Application Health MonitoringWatch error rates, response times and job completion for each application and act before users notice a trend.
- BC-720.60.40Application DecommissioningRetire an application completely — data preserved or destroyed as required, interfaces removed, licenses released, records closed.