02 — Capability · BC-710.50
Technology Value & Performance
Show whether technology is delivering what was promised — service health, delivery throughput, benefits realized and risk carried — in terms the business recognizes.
- IT Scorecard
- Technology Performance Reporting
- Benefits Realization
In scope
- Technology scorecard and executive reporting
- Benefit tracking against business cases
- Technology risk register and its reporting
- Stakeholder satisfaction with technology
Out of scope
- Operational service level reporting (see BC-740)
- Enterprise risk framework (see BC-130)
Realized by · 0
- No product in the catalog yet.
Used in · 1
Build it · 1
Decomposes into · 4
- BC-710.50.10Technology ScorecardMaintain the small set of measures leadership uses to judge the technology organization, with targets, trends and an owner for each.
- BC-710.50.20Benefit TrackingFollow each approved business case after delivery to confirm the benefits arrived, and report the ones that did not.
- BC-710.50.30Technology Risk ReportingKeep the register of technology risks current and present the ones that matter to leadership with a mitigation and an owner.
- BC-710.50.40Stakeholder FeedbackAsk business leaders and users how technology is serving them, on a cadence, and turn the answers into changes someone owns.