02 — Capability · BC-250.30
Collections & Dispute Resolution
Get paid on time by the customers who can pay, find out quickly why the others have not, and resolve the disputes that hide inside overdue balances.
- Receivables Collections
- Dunning
In scope
- Collections strategy by customer segment
- Dunning and customer contact
- Dispute logging and resolution
- Bad debt provisioning and write-off
Out of scope
- Service complaints that are not about an invoice (see BC-450)
Realized by · 0
- No product in the catalog yet.
Used in · 1
Build it · 0
- Nothing in the library points here yet.
Decomposes into · 4
- BC-250.30.10Collections StrategyPrioritize collection effort by amount, age and customer risk so the team works the balances that matter rather than the ones that are oldest.
- BC-250.30.20Dunning & Customer ContactRun a staged sequence of reminders, calls and escalations with a tone that recovers the cash without losing the customer.
- BC-250.30.30Dispute ManagementLog every short payment and disputed invoice with its reason, route it to whoever can resolve it, and track time to resolution by cause.
- BC-250.30.40Bad Debt & Write-OffProvide for receivables unlikely to be collected, write off those that will not be, and hand what remains to third-party recovery when it is worth it.