02 — Capability · BC-1710.60
Branch, Cash & ATM Operations
Serve customers in person and through cash machines, with tellers, vaults and ATMs that always hold the right amount of cash and balance at the end of each day. Guarding branches and running the buildings sit with physical security and facilities.
- Branch Banking Operations
- Retail Branch Network
- Cash Operations
In scope
- Teller transactions, teller drawers and vault balancing
- Cash ordering, shipments and cash-in-transit logistics
- ATM fleet availability, replenishment and balancing
- In-branch account servicing and appointments
Out of scope
- Physical security, guarding and branch alarms (see BC-840)
- Building operations and maintenance (see BC-370.30)
- Contact center and remote case handling (see BC-450.20)
Decomposes into · 4
- BC-1710.60.10Teller & Vault OperationsHandle deposits, withdrawals and other counter transactions, and balance each teller drawer and the branch vault every day under dual control.
- BC-1710.60.20Branch Cash LogisticsForecast and order the notes and coins each branch and ATM needs, ship excess cash back, and reconcile every shipment with the cash carrier and central cash center.
- BC-1710.60.30ATM Fleet OperationsKeep each cash machine available, replenished and balanced, resolve cash discrepancies at the machine, and plan where machines should be.
- BC-1710.60.40In-Branch Customer ServicingHelp customers in the branch with account requests, appointments and product conversations, and pass what they ask for to the capability that fulfills it.